Call Center Specialist

3 weeks ago

Grand Rapids, United States Davenport University Full time
SUMMARY:

As a member of the Call Center team, a Call Center Specialist is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university website. The Call Center also handles inbound admissions sales calls when no Admissions Representative is available and makes outbound sales calls to interested prospects. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

RESPONSIBILITIES:

Responsible for scheduling and coordinating appointments and makes calendar changes for the Advising teams at all campuses. Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Answers and disposes of all incoming telephone calls via appropriate transfer, answer FAQ, taking a message, or follow-up and return call. Responsible for specific projects/programs which may involve planning and coordinating work, analyzing data, and preparing reports. Maintains, processes, and manipulates data on a personal computer/mainframe using word processing, data base, and spreadsheet software. Tabulates and reports calls; makes and reports appointment confirmation calls. Operates multi-line phone switchboard and contact center application. When applicable: Sells the University to qualified prospects who will start, stay and exceed; secures the admissions application and sets follow-up appointment with an Admissions Representative. Performs work of a confidential nature. Attends and participates in development programs; assists in training other employees as needed; maintains certification where applicable and continues to improve skills. Exhibits professional demeanor at all times while representing the University. Understand and abide by all external and internal regulations and policies associated within Admissions- Call Center or other role specific regulations. Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations. Provides GREAT customer service, anticipating and exceeding the needs of our customers. Demonstrate and promote the University Cultural Values. Perform other duties as assigned.

QUALIFICATIONS:

High School Diploma required. Relevant college coursework and/or a Bachelor’s Degree preferred. Previous call center experience preferred. Sales skills/sales experience preferred. Demonstrated phone communication and phone equipment skills. Ability to process large amounts of information quickly in a fast-paced environment. Demonstrated ability to work accurately and effectively with computerized data systems. Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution. Excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences. Demonstrated ability to communicate effectively and relate well to donors, alumni, students, parents, faculty, staff, and others while maintaining appropriate confidentiality. Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University. Strong work ethic. Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain). Some travel between locations required (own transportation). Regular lifting requirements, occasional lifting up to 25 pounds. Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revised: 8-5-2017

  • Call Center Admissions Specialist

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    Generate new student enrollment applications by providing information on University degree programs. Market the University to qualified prospective students, secure the admissions application and set follow-up appointment with appropriate University Admissions, Call Center, Specialist, Education, University

  • Call Center Admissions Specialist

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    TITLE OF POSITION:Call Center Admissions Specialist PAY CLASSIFICATION:H2101-Non-Exempt Administrative II STATUS:Part-time, Non-exempt DEPARTMENT:Admissions - Call Center LOCATION:Grand Rapids - W.A. Lettinga Campus REPORTS TO:Manager - Call Center SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the...

  • Call Center Agent

    3 months ago

    Grand Rapids, United States CU* Answers Full time $14 - $15

    Call Center Agent - Second ShiftPOSITION SUMMARY:The Member Services Representative is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled...

  • (Student) Call Center Assistant

    4 weeks ago

    Grand Rapids, United States Davenport University Full time

    At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your...

  • Customer Loyalty Center

    2 months ago

    Grand Rapids, United States Applied Innovation Full time

    Job DescriptionJob DescriptionApplied Innovation is looking to hire a dependable, detailed oriented person to fill a full-time opportunity in our Customer Loyalty Center from Monday to Friday from 8 am to 5 pm located in our Grand Rapids, MI office at 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512.The candidate must be 18 or older, possess excellent...

  • Call Center Admissions Spec

    3 months ago

    Grand Rapids, United States Davenport University Full time

    SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, and making appointment confirmation calls. Additionally this role will make outbound sales calls to prospective students, answer...

  • EBS-Call Center Representative

    2 days ago

    Grand Rapids, United States TEKsystems Full time

    Description: Must be a Michigan resident to qualify for this role. Bi-lingual candidates needed! Arabic. $17.50/hr, English - $16.97 Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign the persons...

  • Contact Center Specialist

    2 days ago

    Grand Rapids, United States CU*Answers Full time

    Description POSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do...

  • Contact Center Specialist

    1 week ago

    Grand Rapids, United States CU* Answers Full time $15 - $16

    POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.  On occasion, the person may be asked to do some light...

  • Bilingual Call Center Representative

    3 months ago

    Grand Rapids, United States Xtend Inc Full time

    Job Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...

  • Bilingual Contact Center Specialist

    1 month ago

    Grand Rapids, United States CU*Answers Full time

    Description POSITION SUMMARY The Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. The person in this position will...

  • Bilingual Contact Center Specialist

    3 months ago

    Grand Rapids, United States CU*Answers Full time

    Job DescriptionJob DescriptionDescription:POSITION SUMMARYThe Bilingual Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.The...

  • Customer Service Representative

    24 hours ago

    Grand Rapids, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our EBS Call Center team at TEKsystems. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering inbound calls, and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Call Center Coordinator

    4 days ago

    Coon Rapids, Minnesota, United States TEKsystems Full time

    Job Summary:We are seeking a highly skilled Call Center Scheduler to join our team at TEKsystems. As a Call Center Scheduler, you will be responsible for promptly answering phone calls from patients and referral sources, scheduling and educating patients on behavioral health services, and processing internal and external referrals.Key...

  • Bilingual Call Center Representative

    2 months ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...

  • Bilingual Call Center Agent

    2 months ago

    Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...

  • Bilingual Call Center Representative

    2 months ago

    Grand Rapids, United States Xtend Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension...

  • Parts Inventory Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Triad Service Center Full time

    Parts Inventory Specialist Position at Triad Service CenterTriad Service Center is looking for a Parts Inventory Specialist to become a vital part of their team. This full-time role involves a commitment of 40 hours per week, from Monday to Friday. The successful candidate will possess a solid understanding of mechanical systems and thrive in a dynamic work...

  • Invoicing Specialist

    4 weeks ago

    Grand Rapids, United States Triad Service Center Full time

    Job DescriptionJob DescriptionTriad Service Center is looking to hire an Invoicing Specialist in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512.This is a full-time position with a well-established company that is continuously growing. This person needs to have great communication skills, as well as be self-motivated to provide superior...

  • Call Center Agent

    3 months ago

    Grand Rapids, United States Versiti Inc. Full time

    Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...