PT Customer Lead

4 months ago

Gastonia, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 349856_external_USA-NC-Gastonia
Address: USA-NC-Gastonia-2211 North New Hope Road
Store Code: Store 00480 Front End (7211139)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Customer Service Lead

    2 weeks ago

    Gastonia, North Carolina, United States Skyla Credit Union Full time

    Job Summary:We are seeking a highly skilled Customer Service Lead to join our team at Skyla Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members while ensuring the smooth operation of our teller line.About the Role:This is an excellent opportunity to utilize your leadership skills and...

  • PT Customer Service Leader

    6 months ago

    Gastonia, United States Food Lion Full time

    Job Title: Customer Service Leader - Office Assistant Success Factors Job Code: 1300434 Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store...

  • Travel PT Opportunity

    3 weeks ago

    Gastonia, North Carolina, United States trustaff Full time

    About this JobWe are seeking an experienced Physical Therapist to join our team as a traveling healthcare professional. As a PT, you will work closely with patients to improve their movement and manage pain. Key job duties include assessing the patient's health history, diagnosing their functions and movements, and developing a specialized plan of...

  • Travel Physical Therapist

    2 months ago

    Gastonia, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel - Physical Therapist - Acute Care Rehab Shift: Days, 8:30a-5p, 8x5, 40 hrs per week, Tues-Sat Length: 13 weeks Requirements: NC is part of the PT compact privilege statesAcute care rehab - 2 years experience minimumBLSFloat as needed to nearby facilty Epic Travel Staffing: Day 1 health insurance coverage and...

  • Lead Engineer

    4 days ago

    Gastonia, United States WoodJobs Full time

    Job DescriptionJob DescriptionLead Engineer - NCJOB ID # JOS2036 Starting base salary: $85-100K SummaryThis custom manufacturer is currently looking for a Lead Engineer with experience in AutoCAD and/or CabinetVision to help support the wood fabrication and casework side of our growing business in supervisory capacity. The ideal candidate will have...

  • Customer Service Manager

    2 weeks ago

    Gastonia, North Carolina, United States Food Lion Full time

    Job Description:In this pivotal role as a Customer Service Manager, you will be responsible for driving sales growth and delivering exceptional customer experiences across the retail operations. Based in Gastonia, NC, you will lead a team of associates to achieve financial and sales objectives while promoting a strong culture that aligns with Food Lion's...

  • Executive Team Lead

    2 weeks ago

    Gastonia, North Carolina, United States Altitude Trampoline Park Full time

    Job Summary:We are seeking an experienced Executive Team Lead to join our team at Altitude Trampoline Park. As a senior leader, you will be responsible for providing strategic direction and oversight to our park operations, ensuring seamless execution of business objectives and exceptional customer experiences.Key Responsibilities:Provide strategic direction...

  • Installation Technician Lead

    2 weeks ago

    Gastonia, North Carolina, United States Leonard Aluminum Utility Buildings Full time

    Job DescriptionAre you looking for a challenging and rewarding career in the automotive industry? Do you have experience working with aftermarket automotive parts and accessories? We are seeking an Installation Technician Lead to join our team at Leonard Aluminum Utility Buildings. In this role, you will be responsible for supervising and training...

  • Customer Service Ambassador

    2 weeks ago

    Gastonia, North Carolina, United States Family Dollar Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative at Family Dollar. Estimated salary is $35,000 - $45,000 per year.About the RoleIn this role, you will be responsible for providing exceptional service to customers, greeting them, and assisting with the...

  • Travel Physical Therapist

    4 days ago

    Gastonia, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with LRS Healthcare to find a qualified Physical Therapist (PT) in Gastonia, North Carolina, 28054 Pay Information $1,965 to $2,179 per week About The Position Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24/7 support, and a responsive, traveler-first culture. What are you waiting...

  • Pt / Physical Therapist

    5 months ago

    Gastonia, United States Aureus Group Full time

    This is a 435-bed, not-for-profit general and acute care facility just outside of Charlotte, NC that offers a range of services that rival much larger metropolitan facilities. This area offers many must-see attractions including a botanical garden, Christmas Town USA, and Crowders Mountain. Position: Therapist Specialty/Modality: Physical Therapy...

  • Sales and Customer Service Representative

    2 weeks ago

    Gastonia, North Carolina, United States Dillard's Full time

    Dillard's is a leading department store offering a wide range of fashion apparel, accessories, and home goods. As a Retail Sales Professional, you will play a critical role in delivering an exceptional shopping experience for our customers, driving sales growth through effective merchandise presentation and customer engagement.Job SummaryThis is a...

  • Aftermarket Sales and Business Development Lead

    2 weeks ago

    Gastonia, United States Stabilus Full time

    About UsStabilus is a global leader in the production of gas springs and dampers, serving a wide range of industries, including automotive, industrial, and furniture technology. Our innovative products provide vibration, motion, and noise control solutions, enabling our customers to improve their products and services.Our TeamWe are a collaborative and...

  • Customer Service Representative

    4 weeks ago

    Gastonia, United States ARI Full time

    AIM is seeking an immensely talented individual who is searching for an opportunity to work their way up from the entry level. This person will work closely with our sales and marketing team to present our clients with direct marketing and sales strategies that improve company reach and increase profits as a result.What we offer: Weekly pay and generous...

  • Customer Service Representative

    4 weeks ago

    Gastonia, United States ARI Full time

    AIM is seeking an immensely talented individual who is searching for an opportunity to work their way up from the entry level. This person will work closely with our sales and marketing team to present our clients with direct marketing and sales strategies that improve company reach and increase profits as a result.What we offer: Weekly pay and generous...

  • Customer Service Operations Manager

    2 weeks ago

    Gastonia, North Carolina, United States Food Lion Full time

    OverviewA career opportunity has arisen at Food Lion for an experienced professional to assume a leadership role in our Front End operations. This position requires a strong understanding of store operations and merchandising techniques, excellent interpersonal and organizational skills, and the ability to motivate and lead a team to achieve sales goals and...

  • Retail Sales Team Lead

    2 weeks ago

    Gastonia, North Carolina, United States Ulta Beauty Full time

    Company OverviewUlta Beauty is a leading beauty retailer that offers a wide range of products and services. As a Retail Sales Team Lead, you will be responsible for providing excellent customer service and promoting our products to guests.SalaryThe estimated annual salary for this role is $45,000 - $60,000 depending on location and experience.Job...

  • Retail Customer Service Associate

    2 weeks ago

    Gastonia, North Carolina, United States Sam's Club Full time

    Company OverviewSam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. As a frontline cashier at Sam's Club, you will be part of a dynamic team that strives to provide exceptional customer service and create a positive shopping experience for our members.Job SummaryWe are seeking highly...

  • Green Space Management Lead

    3 weeks ago

    Gastonia, United States Marc Wells Lawn Maintenance Full time

    Crew Leader Job SummaryWe are currently seeking an experienced and dedicated individual to fill the position of crew leader for our lawn care team.Salary Information:A competitive annual salary of $70,000 is being offered to the right candidate.About This RoleIn this role, you will be responsible for leading a small team of landscapers and ensuring that they...

  • Customer Relationship Building Specialist

    2 weeks ago

    Gastonia, North Carolina, United States ARI Full time

    Job OverviewWe are seeking an experienced and motivated individual to join our team as a Customer Relationship Building Specialist. The successful candidate will be responsible for developing and executing effective sales and marketing strategies to drive business growth, managing assigned territories to maximize outreach to target prospects, and...