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Customer Account Lead
2 months ago
At ACERTUS culture is everything. We want people to want to work here. We have weekly huddles to hear from our team on how we can improve. And guess what? We act on your ideasThe Key Account Lead plays a key role in managing and coordinating the activities of a logistics team to ensure efficient and effective operations. This position requires a detail-oriented individual with strong organizational skills, a high level of accuracy, and excellent communication skills.Schedule: Monday - Friday 8:30am - 5:00pm** Schedule during Training: Monday - Friday: 8am-4:30pmHybrid Work Schedule after training is completed: 3 days in the office (Mon, Tue, Thurs), and 2 days remote (Wed and Fri).Pay: $24 -$25/hr. Based on ExperienceWhat will you be doing?Monitor employee productivity and provide constructive feedback and coaching.•Organize workflow and ensure that employees understand their duties or delegated tasks.•Portfolio, region, or lane is managed properly under the company policies guidelines.•Develop new strategies to streamline processes and reduce costs.•Ensure that quality, quantity, customer satisfaction, and financial commitments are met.•Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements.•Manage and develop logistics staff.•Help answer inbound dispatch calls when we have an increased phone call volume. •Collaborate with various departments, including accounting, to ensure month end audits are accurate.•Implement new tools, processes, and procedures to improve overall team efficiency.•Responsible for ensuring client service level agreements are being met.•Resolving escalated issues from the dispatch team such as upset drivers and customers.•Collaborate with IT to ensure client enhancements and issues are resolved in a timely mannerWhat are we looking for?Previous account management experience preferredDriven, enthusiastic, competitive, and results focusedPrior customer service experience preferredStrong attention to detail and accuracy.Excellent communication and interpersonal skills.Proficiency in using order entry software and Microsoft Office Suite.Ability to multitask and prioritize in a fast-paced environment.Knowledge of transportation industry practices and regulations is advantageous.BenefitsAt ACERTUS we believe that our employees are our greatest asset. Our benefits include:Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.Company Paid Time Off8 Company Paid Holidays401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date.Casual Work environmentAbout ACERTUSACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services are designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America.ACERTUS - Relentless Drive to DeliverACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
