Customer Service Representative
3 months ago
LOCATION: Oahu
STATUS: Full Time, Part Time
REPORTS TO: Store Manager
PAY RANGE: $14-17 Hourly
Are you ready to turn your passion for fun into a career? Look no further Fun Factory, the ultimate destination for arcade enthusiasts, is on the lookout for a dynamic Customer Service Representative to join our team.
At Fun Factory, we believe in the power of play and creating memorable experiences for our customers. As a leading name in the arcade industry, we’re not just selling games—we’re selling joy, laughter, and the thrill of excitement.
MINIMUM REQUIREMENTS:
• Passion for arcade games and creating memorable customer experiences.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to multitask in a fast-paced environment.
• Basic math skills for handling transactions.
• Problem-solving attitude with the ability to think on your feet.
• Previous customer service experience is a plus.
RESPONSIBILITIES:
• Provide exceptional customer service with a smile, ensuring every visitor feels the Fun Factory magic.
• Assist customers in navigating our arcade, explaining game rules, and troubleshooting any technical issues.
• Process transactions efficiently and accurately using our state-of-the-art point-of-sale system.
• Keep the arcade area clean, organized, and always ready for the next wave of gamers.
• Act as a brand ambassador, promoting our loyalty programs and special promotions.
• Handle customer inquiries, feedback, and concerns with a positive and solution-oriented mindset.
WE OFFER:
• Medical, Vision, Drug, and Dental
This job description does not represent, nor is it intended to be a complete and exhaustive detailed list of all job duties and requirements. Other duties and responsibilities may be assigned and/or changed at the discretion of management, with or without advanced notice.
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