We have other current jobs related to this field that you can find below
-
Client Service Representative III
3 months ago
Pleasanton, United States United Business Bank Full timeJob Details Level Experienced Job Location Pleasanton 7 - Pleasanton, CA Position Type Full Time Salary Range $22.00 - $24.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have...
-
Client Service Representative III
2 months ago
Pleasanton, United States United Business Bank Full timeJob Details Level Experienced Job Location Pleasanton 7 - Pleasanton, CA Position Type Full Time Salary Range $22.00 - $24.00 Hourly Description Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in...
-
Senior Client Services Associate
5 days ago
Pleasanton, California, United States United Business Bank Full timeJoin Our TeamBecome a part of United Business Bank, where we foster a supportive and collaborative atmosphere that encourages professional growth and advancement. About UsAs a publicly traded Regional Bank with over $2.5 billion in assets and 35 locations across five states, we are dedicated to serving small to medium-sized business clients with an...
-
Lead Customer Services Representative, DCSS
1 month ago
Pleasanton, United States Alameda County Sheriff Full timeWork Location Pleasanton **Bilingual Candidates are Highly Encouraged to Apply** : Qualified bilingual persons who speak English, Spanish, Chinese, Vietnamese, Cambodian, Laotian, Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian, or sign language are especially encouraged to apply. There is an additional biweekly compensation for...
-
Service Technician
3 months ago
Pleasanton, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Service Technician II
3 months ago
Pleasanton, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Service Technician II
3 months ago
Pleasanton, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Customer Service Representative
2 days ago
Pleasanton, United States Smart Solutions Inc Full timeDescription We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and eager to contribute to our dynamic team. This position offers the opportunity to gain valuable experience in customer service while working in a fast-paced and collaborative environment. Responsibilities: Provide friendly and professional...
-
Field Service Technician
14 minutes ago
Pleasanton, California, United States Hobart Service Full timeJob OverviewCompany Overview:Hobart Service, a division of Illinois Tool Works, has been a leader in the industry for over 125 years, providing reliable solutions for Commercial Food Equipment Service. With a workforce of over 1,700 dedicated professionals across the nation, we pride ourselves on our commitment to exceptional customer service and community...
-
Customer Service Representative
3 months ago
Pleasanton, United States Sun Technologies Full timeJob Title : Customer Service Representative Required Skills : Responsible for successfully managing large amounts of orders through both inbound and outbound calls Location : Pleasanton,California **Job Description** Customer Service Rep As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders...
-
Technical Service Engineer
2 hours ago
Pleasanton, California, United States Hobart Service Full timeJob OverviewCompany Overview:Hobart Service, a proud member of the Illinois Tool Works family, has been a leader in the industry for over 125 years, delivering reliable Commercial Food Equipment Service Solutions. With a dedicated team of over 1,700 professionals across the nation, we pride ourselves on being trusted partners to our clients. Our workforce is...
-
Customer Service Associate
4 days ago
Pleasanton, California, United States 99 Ranch Market Full timeAbout 99 Ranch Market 99 Ranch Market is a leading Asian supermarket chain with over 70 stores across the United States. We are dedicated to providing our communities with high-quality products and exceptional service, upholding our commitment of 'For 100, we try harder'. As we continue to expand and grow, we invite you to join our family. Customer Service...
-
Service Technician
3 months ago
Pleasanton, United States Hobart Service Full timeJob DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Customer Service Representative
2 months ago
Pleasanton, United States Check 'n Go Full time**Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key Accountabilities:** Our Customer Service Associates are at the heart of what we do at Check Go and Allied Cash Advance, both part of the Axcess Financial family of companies. Each day in cities and towns across the country, they are greeting...
-
Store Customer Service Specialist
1 month ago
Pleasanton, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Senior Customer Service Lead
5 days ago
Pleasanton, California, United States Alameda County Sheriff Full timePosition OverviewThe Alameda County Sheriff’s Office is seeking a dedicated and experienced Senior Customer Service Lead to oversee and enhance our customer service operations. This role is pivotal in ensuring effective communication and support for our community.Key ResponsibilitiesProvide leadership and direction to customer service representatives in a...
-
Store Customer Service Specialist
4 weeks ago
Pleasanton, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Store Customer Service Specialist
5 days ago
Pleasanton, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Customer Service Representative
3 days ago
Pleasanton, United States Aston Carter Full timeJob Title: Sales Order Administrator Located in Pleasanton (Hybrid) MUST HAVE EXPERIENCE PROCESSING INVOICES, PURCHASE ORDERS, OR TICKETS Job Description Global boitech company is seeking a dedicated Sales Order Administrator to join the Customer Service department! Responsibilities Review open cases in Salesforce daily to process customer sales...
-
Insurance - Customer Service Representative
2 months ago
Pleasanton, United States Wallace Wong-Farmers Insurance Full timeJob DescriptionJob DescriptionAre you looking for an opportunity to put your skills to better use?Wallace Wong-Farmers Insurance in Pleasanton, California, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Insurance Customer Service Representative. You will be using your professional demeanor, willingness to...
![The Fountain Group](https://media.trabajo.org/img/noimg.jpg)
Customer Service III
2 months ago
Pay: $24-23
Location: Pleasanton, CA - Onsite
Contract: 6 months
1. Job Title: Customer Service III / Service Coordinator
2. Length of the assignment: 6 Months
3. What hours and days will this person be working: Working in office M/W/TH, WFH on T/F. 7:30 am - 4:30 pm
4. Does this position offer the ability to work remotely on a regular basis or is it an on-site role: Works remotely 2 days a week Tues/Fri
5. What are the top 5 skills/requirements this person is required have?
a. Required Skill 1: Proficient in use of SAP and Salesforce.com (Or similar CRM/ERP system) b. Required Skill 2: Quick learner with ability to Multitask/able to juggle priorities, Detailed, Organized, work from email Q, experience with product return/replacement.
c. Required Skill 3: Highly detailed oriented and organized with ability to multi-task d. Required Skill 4: Must be able to work in a team-oriented atmosphere with technicians, QA personnel, and engineers, receiving dept., completing tasks, and communicating effectively, both orally and in writing.
e. Required Skill 5: Ability to effectively present information and respond to questions from management, clients, and customers.
6. What years of experience, education or certification are required? 1 plus years of experience in Service or Product Support
7. What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Provided in other questions.
8. What is the environment that this person will be working in (i.e. group setting vs individual role)? With team of 5/6, working from an email Q, data entry into SAP and Sales Force.
9. Is any testing required for this role? No
10. Other notable details about the environment from the hiring manager about this role
11. What positions/background experience do you feel are successful in this role. Worked with Service, dispatch of field personnel, can deal with change at he spur of the moment & motivated work and team player.
Job Summary
The Service Coordinator II is responsible for coordinating service-based shipping logistics as well as scheduling onsite field service activities. The Service Coordinator II works closely with cross functional teams including product/technical support, in house service depot, field service teams (in house and 3rd party) and the warehouse and logistics supply teams to ensure our customers are up and running as soon as possible after experiencing technical problems with their Allergan aesthetic medical device. The Service Coordinator II will also interact with customers to assist in scheduling service visits, module and system deliveries/swaps.
Responsibilities
1. Own product complaints as transferred from Product Support 2. Collaborate with Product Support as it relates to onsite hardware repair/replacement 3. Coordinate and dispatch Business Field Service Engineers and 3rd party service companies to ensure successful field repairs and accurate return of defective material within 30 days of failure 4. Handle all non-warranty related repair logistics and transactions 5. Schedule priorities of returning systems and modules for repair based on business goals, complaints, and management priorities 6. Ensure clear customer communication for all incoming repairs by obtaining accurate details from Tech Support as to nature of problem 7. Verifies warranty and service contract coverage for all repairs and communicates to the customer as necessary 8. Ensure all RMAs are returned from customers and oversee charges for non-compliance 9. Perform other related duties as assigned Qualifications (Education and Experience etc.):
1. Associates Degree or equivalent work experience preferred 2. 1 plus years relevant experience in Service / Product Support or equivalent preferred 3. Proficient in use of MS Office applications such as Outlook, Power Point, Word and Excel (pivot tables) 4. Proficient in use of SAP and Salesforce.com (Or similar CRM/ERP system) Additional Requirements: Must be able to work in a team-oriented atmosphere with assemblers, technicians, QA personnel, and engineers, completing tasks and communicating effectively, both orally and in writing. Ability to read, understand, and follow Allergan's SOPs relating to Product Support, Service, and RMA business correspondence, and procedure manuals in English. Ability to effectively present information and respond to questions from management, clients, and customers. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings. Responsible for performing all duties in compliance with FDA's Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which Business complies.