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Customer Service Representative

2 months ago

Pleasanton, United States Smart Solutions Inc Full time
Description

We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and eager to contribute to our dynamic team. This position offers the opportunity to gain valuable experience in customer service while working in a fast-paced and collaborative environment.

Responsibilities:
  • Provide friendly and professional customer service to clients and customers via in-person interactions.
  • Respond promptly to customer inquiries, resolve issues, and escalate complex inquiries to appropriate team members.
  • Assist customers with product information, order processing, billing inquiries, and service requests.
  • Maintain accurate customer records and documentation using CRM software.
  • Collaborate with other team members to ensure seamless communication and coordination.
  • Identify opportunities to improve customer satisfaction and suggest process improvements.
Qualifications:
  • High school diploma or equivalent; college coursework or degree is a plus.
  • Previous experience in customer service, retail, hospitality, or a related field is preferred but not required.
  • Excellent communication skills, both verbal and written, with a customer-focused approach.
  • Strong problem-solving skills and the ability to handle customer inquiries and complaints effectively.
  • Proficiency in Microsoft Office Suite and familiarity with CRM software is desirable.
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
  • Positive attitude, strong work ethic, and willingness to learn and grow.
Why Join Us:
  • Opportunity to gain valuable experience in customer service and develop transferable skills.
  • Collaborative and supportive team environment with opportunities for growth and advancement.
  • Competitive compensation and benefits package.
  • Exposure to diverse projects and clients across various industries.