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Existing Seller Management Assisted Representative, Existing Seller Management
1 month ago
The objective of an Enterprise Service Management Assisted (ESM-A) representative is to reach out to existing Selling Partners (SPs) from a selected Lead Pool, from the MX Marketplace (771770), to support SPs on the process of adoption and re-adoption of key Amazon Marketplace Programs (e.g., Fulfilled by Amazon, External Fulfillment, Advertising, Brand Tools, Promotions) resulting in bettering Seller Experience (SX) of reached out SPs and improving Customer Experience (CX) through improved selection offering, quality and lead-times. ESM-A representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided. The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time. BASIC QUALIFICATIONS 1+ years of professional or military experience 1+ years of exceeding quota and key performance metrics experience Bachelor's degree Experience with business development, partnership management, or sourcing new business Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions Advanced written and verbal skills in Spanish and English. PREFERRED QUALIFICATIONS Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programming experience SQL proficiency Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
