Technical Business Systems Analyst

3 months ago

San Jose, United States eTeam Full time

Role: Technical Business Systems Analyst
Location: San Jose, CA
Duration: 6 Months
The Opportunity
Client is looking for a Technical Business Systems Analyst who has hands on experience building the Sales module in Dynamics 365. And have experience migrating Sales users and Sales data like Accounts, Opportunities, Contacts from other CRMs like Client.com to Dynamics Sales Hub.
These Technical BSA's will partner with the internal Sales Product Managers business stakeholders, operations teams and end users like sellers, business development representatives - to understand their processes/ pain points and collect the key business requirements along with the Product Managers. They will then translate these requirements into technical implementation specifications for Dynamics. They will then work with the Engineering teams to build the solution according to the technical specs, validate and test the specs and make sure it gets approved by the Product Management and Business teams
ATTENTION: This specific role will be working in CRM technologies (SFDC & MSFT Dynamics) and will be primarily focusing on the Sales experience in MSFT Dynamics. Individuals with hands on technical knowledge around Dynamics and other 3rds party seller applications like Outreach, Zoominfo, Linkedin to name a few - will be preferred.

Tech BSA should know SF or MS-D well.
In brief, candidate has to go to SF and see how is it set up now , knows the code , take Requirements , navigate thru' SF and map in migration specs to MSD

What you'll do

  • Partner with PdMs and business to understand the current state process around Sales at Client and provide technical insights and industry best practices on the future state on a target solution - CRM Dynamics, with a lens to providing customer value, by improving the customers' experience on Dynamics and the day-to-day productivity of the sellers.
  • Work with the Product Managers to build detailed technical requirements/specs for Engineering teams to build the solution in Dynamics.
  • Work with Product managers and Business teams to build technical requirements around data migration - starting with analyzing the requested fields to be migrated, working with Engineering to figure out the Source to Target data mapping. Analyzing what exists in the target system that can be reused versus building net new every time.
  • Drive and facilitate Sprint grooming sessions and process improvements sessions with Engineering and PdMs.
  • Drive and influence the product vision, collaborate with architecture, design and engineering teams to deliver the roadmap
  • Responsible for communicating/aligning with Engineering , PdMs and business stakeholders on Sprint status, requirement roadmaps
  • Conducts QA testing and validations and provides inputs to the Engineering teams - along with the PdMs
  • Strategically align with other Product Managers on the delivery of interdependent solutions and initiatives
  • Lead the planning, documentation, and delivery of run-the-business requirements
  • Leads - with the PdMs - User Acceptance Testing (UAT) with business testers, and works with the Quality Engineer to define acceptance tests for features
  • Support Release Planning, scheduling backlog items into regular releases aligned to business priority while working with the PdM's
  • Supports production cutover and Production acceptance testing
  • Supports post go live sessions with business, addresses and drives technical issues raised during Hyper Care. This will be done with the PdM's and Engineering teams.
Qualifications
  • 4+ years of Dynamics implementation experience as a hands-on Technical Business System Analyst or SME.
  • Must have a technical understanding of the Marketing and Sales space on relevant CRM technologies like MSFT Dynamics.
  • Solid experience in Scrum or similar Agile development methodology
  • Self-starter that thrives in the face of challenges
  • Proven track record to operate effectively with general mentorship on new projects
  • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences, as well as, communicate effectively to individual contributors, management, and executive leadership
  • Demonstrates experience communicating and advocating programs to customers and/or internal team members
  • Strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship
  • Bachelor's degree in CS or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable

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