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Customer Service Specialist
4 months ago
Position title Customer Service Specialist Description At Hourglass Detox, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire. Youll act as an ambassador for the company.
Responsibilities As a Customer Service Specialist, you will provide premium, end-to-end services for Hourglass Detox customers, across telephone, email and/or chat. You and your fellow co-workers will be responsible for ensuring that Hourglass Detox customers receive the best possible service. As Customer Service Specialists, you will provide extraordinary phone support to Hourglass Detox customers. Routine customer interactions include order status questions or changes to perviously placed orders. You should be are able to translate tech-speak, billing, shipping and eCommerce jargon into every day, understandable terms. We will also need to use multiple sources of information to stay current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.
Qualifications
* Must be 18 years of age or older.
* Satisfactory drug and background screening following condition offer.
* Eligible to work in the U.S.
* Must be willing and able to lift-up to 50 pounds with or without reasonable accommodation.
* Excellent written and verbal language skills in English (required).
* Demonstrates a passion for outstanding customer focus.
* 2-3 years of excelling in a sales, customer service, or support role with the majority of experience in a customer-facing role.
* Adept at navigating ambiguous customer situations.
* Routinely demonstrates listening skills and is attentive to customer needs.
* Skilled at customer engagement.
* Maintains composure across a variety of customer and peer interactions.
* Embodies approachability with peers and customers alike.
* Delivered consistent results in previous roles.
* Ability to multi-task and navigate multiple, different work streams and tools.
* Ability to work independently with limited supervision
* Exhibits patience during complex customer issues.
* Willingness and ability to appear on live video with co-workers.
* Ability to type in excess of 45 WPM with 95%+ accuracy.
* Able to multitask in a dynamic, and fast paced environment.
* Youre able to establish a positive rapport with many types of personalities.
* Willing and able to work a schedule from 6:00 am to 11:00pm (Pacific Standard Time) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
Job Benefits
* Extensive and well-rounded training program
* Continued career development and growth opportunities
* Medical, dental and vision, 401(k), paid vacation and more
Hourglass Detox provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hourglass Detox complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Location Los Angeles - California **Position: Customer Service Specialist**
First Name* Last Name* Email* Phone* Resume* Add file Cover LetterAdd file LinkedIn Profile Website * Please Select * Please Select For U.S. Residents Only: EEO Voluntary Self-Disclosure Hourglass Detox is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, or U.S. military or protected Veteran status in recruiting, hiring, training, and promoting. Certain governmental entities may cover additional groups and, in those locations, Hourglass Detox extends its EEO policy of nondiscrimination to those groups. Residents outside the United States may choose not to disclose. GenderSelect Option Race / EthnicitySelect Option Protected Veteran StatusSelect Option * Required fields
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