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Network Specialist I/II
3 months ago
Network Specialist I: $28.73 - $34.94
Network Specialist II: $32.19 - $39.14
Under supervision, provides technical expertise, support, management, and administration of networks, servers, databases, PCs and applications in a Microsoft/Cisco network environment. Provides support for users and addresses questions and issues encountered with systems and computer related equipment. Performs related work as required.
DISTINGUISHING CHARACTERISTICS:
Network Specialist I
This is the entry level position for the Network Specialist series.
The position requires a foundation in technical computer skills and systems.
The position requires strong oral and written communication skills; ability to establish and maintain effective interpersonal relationships at all organizational levels;
ability to quickly adapt, learn and apply new skills; ability to provide IT related customer and computer support. The Network Specialist I will demonstrate an aptitude and work ethic that is well suited for a multi-tasking, fast paced environment.
Network Specialist II
This is a journey level technical position requiring knowledge of, and prior job experience with Microsoft and/or CISCO enterprise production environments.
The Network Specialist II will provide support and administration of networks, servers, and databases, along with related equipment and software.
The Network Specialist II provides technical support of business applications.
The position requires a high degree of technical IT skill in addition to the skills and abilities of the Network Specialist I as listed above.
Network Specialist III
This is an advanced journey position requiring a high level of knowledge and experience of Microsoft and/or CISCO production environments.
The Network Specialist III candidate will have demonstrated abilities to work with limited supervision and will have completed projects of varying size and complexity working as the project lead. The Network Specialist III may have earned industry recognized certifications with Microsoft and/or CISCO.
The Network Specialist may have demonstrated experience and skills in Business Process scripting.
The Network Specialist III requires a very high degree of technical computer acumen in addition to the skills and abilities of the Network Specialist I/II as listed above. Network Specialist I
Provide technical assistance to County departments and staff.
Research software, hardware and process solutions.
Provide quotes and handles purchasing for end user computer equipment.
Maintain an inventory of software and hardware.
Monitor ticketing system from receipt of request through ticket life cycle.
Provide computer support and performs hands-on fixes for computers and systems.
Add new users to servers and software applications.
Perform server backups.
Install and configure software
Provide security support for systems and networks.
Assist with technology projects performed by Network Specialists II and III.
Network Specialist II
In addition to duties of Network Specialist I above:
Perform database administration.
Perform support functions for Network and Server equipment.
Develop internal reporting and management tools for use within IT.
Perform basic SQL functions.
Monitor networks.
Administer core tools for anti-virus and anti-malware.
Provide support for and build copper and fiber infrastructure.
Provide support and administration of Microsoft Exchange.
Provide support and administration of Active Directory.
Provide support and administration of County telephone system.
Maintain County Web site.
Determine application requirements.
Provide technical application support.
Assist with technology projects performed by Network Specialists III.
Network Specialist III
In addition to duties of Network Specialist I/II:
Perform database administration
Provide server support and trouble shooting.
Perform router programming.
Maintain firewalls.
Configure and install backup equipment and software.
Manage Microsoft Exchange.
Manage Active Directory.
Manage County Telecommunications.
Administer SQL databases and do custom SQL programming.
Maintain network diagram and documentation.
Maintain server schematics and associated devices.
Manage enterprise storage architecture and associated devices.
Develop and support County custom computer programs
Knowledge of:
Computer hardware repair, installation and maintenance.
Help Desk ticketing systems;
E-mail systems and spam filters; Peripheral intrusion detection systems, Microsoft Active Directory and Exchange Servers; Virtual Server designs; Cisco Call Managers and IP phone technology; Structured Cabling concepts; IT infrastructure Best Practices; Network monitoring software; Enterprise network concepts and equipment
Ability to:
Work under general supervision; manage time to meet assigned needs; work effectively with other members of team and other departments; multi-task; review and analyze technology needs; communicate effectively.
Skill to:
Complete tasks and assignments with deadlines; acquire and maintain a good working knowledge of personal computers; servers; PC operating systems; off-line storage mediums; printers; and, network hardware.
Education, Training, and Experience
:
Network Specialist I
High School diploma.
One (1) year of experience supporting
computer users or supporting IT infrastructure
in a networked environment is required
Network Specialist II
Graduation from an accredited two-year college with an AA or AS Degree in Information Technology
or a closely related field and at least one (1) year of full time, paid experience performing duties equivalent to a Network Specialist I is required.
Up to two (2) years of full time, paid experience supporting computer users in a networked environment may substitute for the educational training, on a year for year basis.
Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement.
CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement.
Network Specialist III
Graduation from an accredited two-year college with an AA or AS Degree in Information Technology or a closely related field and at least two (2) years of full time, paid experience performing duties equivalent to a Network Specialist II is required.
Up to two (2) years of full time, paid experience performing similar relevant duties may substitute for the educational training, on a year for year basis.
Microsoft certifications (MCSA or MCSE) for Windows Server 2012 or Server Infrastructure may be fully substituted for education requirement.
CISCO certifications (CCNA or CCNP) for Routing and Switching or Security or Voice may be fully substituted for education requirement.
Professional Certifications
:
Certifications from Microsoft and/or CISCO that attest to technical skills are highly desirable.Valid California driver's license is required.
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