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Customer Care Representative

2 months ago

Eden Prairie, United States Cambria Full time

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Customer Care Representative

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remote type

In Office

locations

Eden Prairie, MN

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

R-101805

Job Description: Our Customer Care team represents Cambria by providing superior service to our business partners and end consumers while also supporting a variety of internal departments. This is an on site opportunity located at our office in Eden Prairie, MN. Essential Duties and Responsibilities: Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers

Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Work closely with business partners and customers to enter and verify a variety of Cambria product orders

Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence

Thoroughly document customer interactions in a timely manner

Rotate duties among fellow team members to enjoy a variety of interactions and challenges

Other duties as assigned by management

Qualifications & Skills: Ability to represent Cambria with enthusiasm and sincerity over the phone

Excellent interpersonal, verbal and written communication and active listening skills

Strong critical thinking, problem solving and conflict resolution skills

Understand and remember spatial relations among objects is helpful in assisting with orders

Demonstrate a positive attitude as well as an engaged, enthusiastic culture

High level of attention to detail

Experience working with multiple computer monitors and reference points

Ability to adapt quickly and multitask

Minimum Requirements: Education:

High School diploma or equivalent, college degree preferred but not required Experience:

Minimum 1 year of Customer service, data entry and contact center experience preferred but not required Systems:

Microsoft Office, Google Suite, AutoCAD is a plus Additional Requirements: Managerial Responsibilities:

None Travel Requirements:

None Physical Requirements:

This is an office position requiring phone and computer use. Cambria offers a competitive benefits package that encompasses Health and Dental Insurance,

P aid

T ime

O ff, 7 paid Holidays

, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. CambriaCares

is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that. For additional company information, please visit www.CambriaUSA.com Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations. We are an equal opportunity employer. Applicant Rights Under Federal Employment Law:FMLA , EEO , EPPA M/W/VET/DISABLED

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