Customer Service Representative

2 months ago

Eden Prairie, United States ShopHQ Full time

** Customer Service Representative - Onsite**

**Job Category****:** Customer Operations **Requisition Number****:** CUSTO001994 Showing 1 location **Job Details**

**Description**

**LOCATION: Eden Prairie, MN**

**ABOUT IMEDIA BRANDS:**

iMedia Brands, Inc. (Nasdaq: IMBI) is a leading interactive media company capitalizing on the convergence of entertainment, ecommerce, and advertising. The company owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses that cross promote and exchange data with each other to optimize the engagement experiences it creates for advertisers and consumers.

**OVERVIEW**

As a Customer Service Representative at iMedia Brands, you are the frontline for providing our customers with a personalized experience. In this role you take inbound calls and respond to the customers requests. This includes placing orders, suggesting additional products & promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers

**Benefits of being part of our Customer Service team:**

* **$18/hr**

* **Multiple shifts available**

* **Full-Time role with great benefits**

* **Onsite Opportunity**

* **Opportunity for Professional Growth**

* **Earn Monthly Performance Bonuses for achieving KPI goals**

**FLEXIBLE SCHEDULES**

Training: 2 weeks of full-time training, starting Monday, March 7, 2022

**Schedule after training (Choose 1):**

Option 1: 8am-4:30pm, Sunday through Thursday

Option 2: 12:30pm -9:00pm, Sunday through Thursday

**KEY RESPONSIBILITIES**

* Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile

* Customer Service Representative drive and achieve Key Departmental Metrics:

+ Deliver the correct scripts, suggesting add-on items, and providing customers with ShopHQ promotions.

+ Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.

+ Average Handle Time: Drive to efficient and effective sales and service calls.

* The agents demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.

* Customer Service Representatives attend team meetings, complete ongoing training, and support other areas of the department as needed**.**

**Qualifications:**

* Minimum six months sales, customer service or related experience

* Keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies

* Excellent interpersonal skills and strong telephone etiquette. This includes the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner

* Professional, flexible, and positive team player

* High School diploma or GED

* Excellent time management and multi-tasking skills and ability to work in a fast-paced environment

**CAREER PATH**

Senior Customer Service Representative, Customer Service Supervisor, Customer Service Manager

iMedia Brands is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact iMedias Human Resources department for further direction.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and iMedia management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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