Guest Services Rep Part

3 weeks ago

West Palm Beach, United States Extended Stay America Full time

POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handling collection efforts of all in-house balances. Setup, maintenance, and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodations in response to guest requests whenever possible and practical. Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas. Cross-training into the housekeeping and laundry areas so that assistance can be provided as needed. Other duties as requested by the management team. BENEFITS Weekly Pay Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation For Colorado, Washington, California, Applicants Only: Guest Services Rep Part Time - $13.50 - $22.73 Hourly For New York City (Whitestone) Applicants Only: Guest Services Rep Part Time - $32.88 Hourly KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Ability to understand and communicate in English proficiently to interact with guests, associates, and outside vendors. Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned. Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine reports and correspondence. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply good judgment at all times. Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. Occasionally lift and/or move up to 25 pounds. Occasionally push and/or pull carts and equipment up to 50 pounds. While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr

  • Guest Services Rep

    3 months ago

    West Palm Beach, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Customer Service Rep

    2 months ago

    West Palm Beach, United States Ultimate Staffing Full time

    Ultimate Staffing is currently partnered with one of the nation's top Call Centers and we are currently looking to hire a full-time customer service rep who is highly motivated individuals to join our call center team. The ideal candidates will have Customer Service, Service, Staffing, Retail, Customer

  • Customer Service Rep

    2 weeks ago

    West Palm Beach, United States Ultimate Staffing Full time

    Ultimate Staffing is partnered with one of the nation's top Call Centers and we are currently looking to hire a full-time customer service rep who is highly motivated individuals to join our call center team and is ready to work! Position: Customer S Customer Service, Business Operations, Service, Staffing, Customer, Retail

  • Guest Service Rep

    3 weeks ago

    Myrtle Beach, United States Strand Hospitality Services Full time

    Description Join the Hampton Inn Myrtle Beach Broadway at the Beach, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the...

  • Guest Services Associate

    4 days ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Become a vital part of our welcoming atmosphere at Red Roof, where you can share the charm of our city with visitors. In this role, you will:Enhance each guest's stay by personalizing their experience and leaving a positive impression.Embrace your individuality while taking responsibility for crafting unforgettable guest...

  • Guest Services Associate

    4 days ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Become a vital part of our welcoming atmosphere at Red Roof, where you will have the opportunity to highlight the beauty of our city to visitors.Your Role:Deliver personalized experiences to each guest, ensuring a memorable stay.Embrace your individuality while taking charge of creating unforgettable guest...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a vibrant atmosphere where you can highlight the best of our city to visitors. As a Guest Services Associate, you will:Craft personalized experiences for each guest, ensuring they leave with lasting memories.Embrace your individuality while taking charge of creating unforgettable stays.Assist guests with their arrival...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a dynamic environment where you can highlight your city to visitors. As a Guest Services Associate, you will:Tailor each visitor's experience to ensure a memorable stay.Embrace your individuality while taking charge of creating unforgettable guest interactions.Support guests with check-in/out processes, bookings, and...

  • Guest Services Associate

    4 days ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a vibrant atmosphere where you can highlight your city to visitors and create unforgettable experiences.Key Responsibilities:Deliver personalized service to each guest, ensuring a memorable stay.Take charge of guest interactions, including check-in/out procedures, managing reservations, and addressing inquiries.Work...

  • Guest Services Associate

    4 days ago

    West Palm Beach, Florida, United States Red Roof Full time

    Guest Services Associate (Part-Time)Join a dynamic environment where you can highlight your city to visitors and create exceptional experiences.Enhance each visitor's stay by personalizing their experience and leaving a memorable impression.Embrace your individuality while taking responsibility for crafting unforgettable guest interactions.Support guests...

  • Guest Services Coordinator

    1 week ago

    West Palm Beach, Florida, United States Amrit Ocean Resort & Residences Full time

    Position Overview:The role of the Host is crucial in ensuring that all guests are promptly recognized and seated in designated dining areas. This position plays a key part in assisting servers to deliver attentive, courteous, and efficient service throughout the guests' dining journey.Key Responsibilities:Welcome and seat guests at suitable tables in a...

  • Guest Services Coordinator

    4 days ago

    Palm Beach, Florida, United States Palm Beach Club Services Full time

    Job DescriptionPosition Overview: Guest Services CoordinatorThe Guest Services Coordinator will warmly welcome and guide members and visitors to their designated areas, ensuring the establishment's service standards are upheld. Responsibilities include managing reservations and maintaining an organized reservation system. The role also involves monitoring...

  • Guest Service Rep

    4 days ago

    New Smyrna Beach, United States Strand Hospitality Services Full time

    Description Join the Springhill Suites New Smyrna Beach, a Strand Hospitality managed hotel! We offer competitive pay and benefits for our valued employees! Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Concord Hospitality Full time

    We are seeking individuals who are dedicated to providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact with our guests the most. Your position is crucial to ensuring a memorable experience for our guests. Your proactive, responsive, and caring nature will significantly enhance their stay. If...

  • Guest Services Associate

    1 week ago

    West Palm Beach, Florida, United States Concord Hospitality Full time

    We are seeking individuals who possess a genuine enthusiasm for serving others. As a Front Desk Clerk, you will be at the heart of the hotel, engaging with our guests and shaping their overall experience. Your proactive, responsive, and caring demeanor will significantly enhance the guest's stay. If you thrive on interaction and have a friendly personality...

  • Guest Services Associate

    3 months ago

    West Palm Beach, United States Go Rentals Full time

    About Us Go Rentals was founded in 1995 to meet a clear need for a high-touch, quality vehicle rental service for discerning business and leisure travelers. Since its launch, Go Rentals has grown into a leading car rental service company with unrivaled knowledge, experience, and passion for aviation and hospitality. Today, Go Rentals continues to cater to...

  • Guest Services Representative

    1 week ago

    West Palm Beach, Florida, United States Concord Hospitality Full time

    We are seeking individuals who possess a genuine enthusiasm for assisting others. Working at the front desk places you at the center of the hotel, where you will engage with our guests the most. Your role is crucial to shaping the overall experience our guests enjoy. Your proactive, responsive, and caring nature will significantly enhance their stay. If you...

  • Guest Service Agent

    2 months ago

    West Palm Beach, United States Hilton West Palm Beach Full time

    DescriptionA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Here are some perks you can enjoy when joining our team Access to your pay when you need it through DailyPay Career growth & development ...

  • Guest Service Support Expert

    6 days ago

    West Palm Beach, United States Marriott International, Inc Full time

    Additional Information Server Assistant, Food RunnerJob Number 24156069Job Category Food and Beverage & CulinaryLocation West Palm Beach Marriott, 1001 Okeechobee Boulevard, West Palm Beach, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting...

  • Guest Service Support Expert

    5 days ago

    West Palm Beach, United States Marriott International Inc Full time

    Additional Information Server Assistant, Food Runner Job Number 24156069 Job Category Food and Beverage & Culinary Location West Palm Beach Marriott, 1001 Okeechobee Boulevard, West Palm Beach, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about...