Branch Service Supervisor or Senior

3 months ago

Tallahassee, United States Synovus Full time
Job Description

What You'll Be Doing:

You'll lead by example as you establish a connection and develop rapport, providing outstanding, personalized customer service to those that enter the branch. A simple greeting and a warm smile to the customer is a great way for them to start the day While working in the role as a branch service supervisor, your position will include an array of duties such as:

  • Supervise and coordinate the day-to-day activities of the teller line for one or more bank branches.
  • Manage teller schedules ensuring continuous coverage of teller functions and adherence to established schedules.
  • Work closely with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services
  • Lead the teller line in cross-selling, referrals and new business efforts in support of branch referral goals. Serves as Back up to relationship banker when needed
Throughout the day, you'll follow Synovus' customer service standards to build rapport and develop high touch service as you get to know your customers. It is our mission to serve as we cultivate relationships and make them feel at home. After all, were not just any bank. We are the bank of here.

"Flexible schedule, great pay, productive working environment, clear expectations from upper management, friendly and/or family orientated atmosphere, many opportunities for advancement."
Current Team Member

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace

Minimum Requirements

Skills/Experience You'll Need:
  • The ideal candidate will have two (2) years of Teller experience OR
    • One (1) year of Teller experience and successful completion of the BSS Development programOR
    • One (1) year of experience as a Teller supervisor or as a Branch Manager with Teller dutiesOR
    • Two (2) years of supervisory experience that includes one year of Teller experience OR
    • a Bachelor's degree and one (1) year of Teller experience.
  • Ability to stand on feet for a long period of time and lift objects up to 10 lbs. in weight.
  • Knowledge of bank operations, policies and procedures and federal bank regulations.
  • High School Diploma or equivalent.
Additional Information

What you'll love about us:
  • Participate in our initiative to give back. Here Matters allows us to contribute to important causes in the community.
  • Part time employees receive benefits. If you work more than 20 hours a week, we've got you covered, whether that be PTO or medical, dental, and vision benefit coverage.
  • Future parents are provided security. We cover up to 100 percent for the first 6 weeks of maternal/paternal leave to eligible mothers and fathers.
  • Planning a future with Synovus. Investing in yourself is a priority. We offer wealth building plans such as 401k(up to 5% company match) and employee stock purchasing plans(15% company match).
  • We'll help with education. Synovus offers tuition reimbursement options after one year of employment.
  • Join one of our Employee Resource Groups. These workplace and diversity programs are a means of support to connect with other team members.


"In terms of retail banking there is no place better than Synovus. The culture of empowerment to truly serve the customer is amazing. Benefits are great, leadership is responsive and available."
Former Team Member

Why Synovus

We are committed to creating an environment of connection and unity while serving others. At Synovus, genuineness and grace are the building blocks to shaping long lasting relationships and we seek to discover like-minded people that uphold these same values. Our company has been recognized as one of 2020's America's Best Banks by Forbes which is a reflection of our team's mutual desire to deliver excellent customer service by creating an enhanced, high-touch experience every time they step into the branch.

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