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Help Desk Analyst I

3 months ago

Atlanta, United States IDR Healthcare Full time
Help Desk Analyst 1

One of IDR's largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA This individual will provide technical assistance to computer users in person, over the phone, and via email.

This role is 100% onsite in Atlanta, GA.

Responsibilities of the Help Desk Analyst 1 Include:
  • Provide assistance to users with computer hardware and software issues.
  • Respond to technical support issues via phone, email, and in-person
  • Monitoring ticket queues
  • Assigning tickets to internal and external support staff
  • Escalating tickets outside of the department until resolved
Required Skills/Experience:
  • 2+ years of Technical End-User Support experience
  • Strong working knowledge of Windows 10 and Office 365
  • Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers
  • Knowledge of Active Directory, SCCM, and VPNs.
  • CANDIDATES MUST BE ABLE TO LIFT 30+ LBS
What's In It for You?
  • Join a flexible, friendly, laid-back work environment
  • Enjoy an extremely competitive compensation and benefits package
  • Enjoy true work/life balance
  • Join an extremely secure organization that offers job stability
  • Advance your career by joining an organization that believes in promoting from within
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row