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Help Desk Analyst

2 months ago

Atlanta, United States GSK Solutions Full time
Job DescriptionJob Description

Job Title: Help Desk Analyst (Onsite)

Location: Atlanta, GA

Duration: 6+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Rate: $36/hr. on 1099

Interview Type: Either Webcam OR InPerson

Client: State of Georgia

Note: Candidate MUST be local to Atlanta to be considered for this position

Job Description:
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.

Job Responsibilities

Oversee the daily performance of computer systems and applications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Refer major hardware or software problems or defective products to third party support vendors for service.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications

3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Experience with hands on computer technical support involving user issues with Windows 11, Microsoft Office Suite, MS Outlook Email, login Issues, etc

Required

3

Years

Using and monitoring helpdesk ticket systems.

Required

3

Years

Hardware setup and software installation.

Required

3

Years

Active Directory Support

Required

3

Years

Any computer certifications would be an asset.

Desired

1

Years

Recruiter Details:

Recruiter Name: Lokesh at gsksolutions dot com

Contact Number: Eight three two- Nine nine zero - Two four two six

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.