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Hotel Front Desk Night Auditor

2 months ago

Lake Placid, United States Bluebird Lake Placid Full time
Description

Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today

Responsibilities

•Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
•Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
•Complete additional bookkeeping, administrative, and accounting procedures as requested
•Provide exceptional service to all hotel guests during their stay
•Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process

Qualifications

•Excellent customer service and communication skills are required
•Diploma or equivalent from high school is required; some college is desired
•Requires a flexible schedule that allows for overnight shift hours
•Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
•Proficiency with computers is required; experience with reservation and accounting software is desired