Front Desk Agent
1 month ago
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Responsibilities:
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
- Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
- Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
- Experience in OPERA preferred.
- Must possess excellent communication skills.
- Ability to work as part of a team and follow instructions.
- Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weight.
- Excellent interpersonal, communication, and customer service skills.
-
Front Desk Agent
3 months ago
Salt Lake City, United States HOLIDAY INN & SUITES OF SLC AIRPORT Full timeJob DescriptionJob DescriptionThe Holiday Inn & Suites Salt Lake City Airport West is looking for a new full time (32-40 hours per week) Front Desk Agent! Shifts are from 3PM to 11PM. Days of the week are flexible. Pay starts at $13.00!Objective:Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a...
-
Front Desk Agent Graveyard
2 weeks ago
Salt Lake City, United States Grand America Hotels & Resorts Full timeGreets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Yard, Hotel
-
Front Desk Agent Graveyard
2 weeks ago
Salt Lake City, United States The Grand America Hotel Full timeGraveyard Shift: Friday, Saturday, and Sunday from 10 PM - 6:30 AM We are looking for a Hotel Front Desk Agent for our Graveyard shift to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...
-
Front Desk Agent Graveyard
4 days ago
Salt Lake City, United States The Grand America Hotel Full timeGraveyard Shift: Friday, Saturday, and Sunday from 10 PM - 6:30 AM We are looking for a Hotel Front Desk Agent for our Graveyard shift to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...
-
Front Desk Agent
3 weeks ago
Lake Arrowhead, United States Pyramid Global Hospitality Full timeFront Desk Agents are a major part of the personality of the Lake Arrowhead Resort and Spa property. The Front Desk Agent is a source of knowledge relative to the hotel, its amenities, nearby dining, entertainment and shopping for the guest. The re Front Desk, Agent, Hospitality, Entertainment
-
Front Desk Manager
15 hours ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeDescription Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary....
-
Front Desk Manager
4 days ago
Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full timeJob DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services...
-
Front Desk Agent
1 month ago
Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full timeProperty Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...
-
Front Desk Agent
3 weeks ago
Salt Lake City, United States Asher Adams, An Autograph Collection Hotel Full timeProperty Description: The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind...
-
Front Desk Agent
6 days ago
Salt Lake City, United States Snowpine Lodge Full timeProperty Description The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in...
-
Lead Front Desk Agent
2 months ago
Salt Lake City, United States Vail Resorts Full timeJob DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...
-
Lead Front Desk Agent
3 weeks ago
Salt Lake City, United States Vail Resorts Full timeJob DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+...
-
Front Desk Agent
3 months ago
Oklahoma City, United States Colcord Hotel Full timeJob DescriptionJob DescriptionDescription:Job Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.Requirements:Responsibilities:- Greet guests...
-
Front Desk Agent
3 months ago
Oklahoma City, United States Colcord Hotel Full timeJob Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...
-
Front Desk Agent
3 months ago
Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....
-
Front Desk Agent
3 months ago
Salt Lake City, United States Huntington Hotel Full time**Position Title:** Guest Services Associate **Immediate Supervisors Title:** Front Office Supervisor **Overall Responsibilities** * Greet and welcome guest. * Assign rooms and keys. * Keep track of daily scheduled functions and their locations. * Manage all daily arrivals and departures, including groups. * Prepare guest folio and collect payment for visit....
-
Front Desk Agent
3 months ago
Liberty Lake, United States Quality Inn & Suites Liberty Lake WA Full timeJob DescriptionJob DescriptionGuest ServicesCheck guests in & outAnswer all incoming phone callsAnswer any and all questions from perspective guests to in-house guestsAssist in-house guests with requests in a timely mannerCheck front desk email and fax during shiftMaintain and safe and functional room condition and common areas for all guestsKeep ice water...
-
Front Desk Agent
2 months ago
Kansas City, United States Origin Hotel Kansas City Full timeFront Desk Agent Location: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120 Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's...
-
Front Desk Agent
2 months ago
Traverse City, United States TPG Hotels & Resorts Full time** Front Desk Agent** ** Hotel Indigo Traverse City Traverse City, MI** ** Front Desk Agent** * Share: Email Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: checking in guests making...
-
Front Desk Agent
2 months ago
Kansas City, Missouri, United States Origin Hotel Kansas City Full timeFront Desk AgentLocation: Origin Kansas City, 151 Berkley Plaza, Kansas City, MO, 64120Located on the Berkley Riverfront, Origin Hotel Kanas City is a fresh face in the Kansas City's River Market District, the city's original neighborhood on the Missouri River. It sits within walking distance of the brand-new CPKC Stadium, the first women's professional...
