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Service Coordinator

2 months ago

Pittsburgh, United States Fs-elliott Full time
Service Coordinator

Department: Global Services

Employment Type: Full Time

Location: Pittsburgh

Reporting To: Sue Ann Roberts

Description

FS-Elliott is looking to add a Service Coordinator to our team, who would provide administrative support for the Global Services department. In this role you would be responsible for completing tasks in coordination and collaboration with other internal team members to support the timely and accurate scheduling and invoicing of service jobs.

Key Responsibilities
  • Coordinate with Managers and other Service Coordinators for Service Engineer availability.
  • Daily communication with all Service Engineers ensuring customer project deadlines are being achieved and any required schedule adjustments.
  • Processes Service Time jobs from order entry to closing
  • Reviews for accuracy and processes all service expense reports for Service Engineers within the company's expense system including all paper reports and time sheets.
  • Creates draft cost summaries of time and expenses for management and customers.
  • Supports coordination of Service Trainings sessions. Including managing RSVPs, meals, and printing training certificates.
  • Performs other related duties as assigned by management.
Skills, Knowledge and Experience
  • Firm commitment to excellence and high standards
  • Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
  • Interpersonal savvy; able to collaborate and work closely with other departments and leadership
  • Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
  • Ability to follow established policies and procedures
  • Proficient with Microsoft Office 365 software, including Excel, Word, Power Point, Outlook. Experience with ERP system such as Epicor preferred


Education: Associate's Degree (AA) or equivalent from a two-year college or technical school, or one year related experience and/or training, or equivalent combination of education and experience.