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Customer Experience Representative
2 months ago
Job Responsibilities Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which includes offering optional protection products, upgrades, fuel options, and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management and miscellaneous calls as assigned Assist in assessing the condition of rentals upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training Minimum Requirements Must be at least 18 years of age. High School Diploma or G.E.D. required. Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support. Must have a valid US driver's license for a minimum of 1 year. Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. No drug or alcohol-related incidents on driving record in the past 5 years. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive-based bonuses. Apart from religious observation, must be able to work up to 40 hours a week including weekends starting at 4:00pm. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr
