Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon Services Corporation.
Job Summary:
The Customer Service Representative will be responsible for providing exceptional customer service to clients calling to learn about their defined benefit pension, start their pension benefits, and for account maintenance. The ideal candidate will have 1-2 years of call center experience, strong communication skills, and the ability to navigate Windows-based operating systems.
Key Responsibilities:
- Provide excellent customer service to clients via phone, ensuring a positive experience and resolving issues in a timely manner.
- Process and maintain client accounts, including direct deposit changes and address updates.
- Assist family members and beneficiaries with claims processing and answer account information inquiries.
- Work collaboratively with the team to remove roadblocks and educate clients on the correct process for receiving information.
Requirements:
- 1-2 years of call center experience or equivalent office experience.
- Strong communication and problem-solving skills.
- Ability to navigate Windows-based operating systems.
- Flexibility to work during business hours, with the possibility of shifts changing based on business needs.
What We Offer:
- Opportunity to work with a dynamic team and contribute to the success of Axelon Services Corporation.
- Competitive pay rate and benefits package.
- Professional development and growth opportunities.
Training and Onboarding:
The selected candidate will undergo a comprehensive training program, including on-site training at our Client office in Warwick, RI. The training schedule will be 8:30-5 pm EST, with a 1-hour lunch break. After successful completion of the training and nesting process, the position will be remote.
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