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Print Service Administrator

1 month ago

Glen Allen, United States Astyra Full time

Job Description Job Description Print Server Administrator This position is 100% onsite. Responsibilities: Operate and maintain the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate device drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices Identify, create, configure, and manage current network print queues as necessary to include setup and testing of all print devices to include printers, copiers, multifunctional devices, and any other device requiring management through the print server infrastructure Monitor and actively respond to assigned service request tickets 3–5 year experience with Windows Server Print Queue Management (Active Directory Printing) HP management applications (WebJetAdmin, HP Access Control Secure Pull Print, HP Advance, & HP Security Manager) OpenText Output Server management (printing, paging, outbound faxing, etc.) OpenText Fax2mail (Faxing) Skills/Knowledge/Experience: High Attention to detail, Ability to multitask Comfortable with command line interface, Knowledge of Unix/Linux helpful. Ability to pick up 3rd party software quickly Ability to troubleshoot and resolve server/application issues Ability to remotely diagnose printer & print server issues Customer Service orientation, Ability to interface with various departments and customer groups Knowledge of SAP/Mainframe helpful Knowledge of Microsoft Office applications IT Support background preferred Flexible to change Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs. Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer. Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Judgement: Ability to respond to multiple customer and employee/contractor requests or demands Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives. Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration Company Description Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day. Company Description Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day. #J-18808-Ljbffr