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Customer Service Representative
2 months ago
MATJP00003275
Customer Service Representative
Location : 636 Girard Avenue East Aurora, NY 14052
Pay rate : $21
2 Positions
09/16/2024 to 12/22/2024
This is a temporary position that will last approximately 3- 7 months or less
This is not a temporary to permanent role currently.
Description:
Job Title: Key Account Coordinator – Global Supply Chain
YOUR IMPACT: The Customer Service Team functions as an integral part of the Mattel global supply chain by ensuring orders are managed with speed and accuracy from receipt to shipment
This is a temporary position that will last approximately 7 months or less
This is not a temporary to permanent role currently.
DESCRIPTION:
• Serve as Primary contact for National or Priority accounts and Sales Managers in all telephone and written communications.
• Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain system code files and customer profiles.
• Maintain proper Dating Terms and Promotional Programs on all purchase orders.
• Perform the on-line stock commitment process.
• Research and resolve domestic and direct import order and shipment problems.
• Monitor Ad Order activity for all accounts to ensure timely delivery of product for advertisement.
• Coordinate and monitor the shipment of allocated items.
• Provide accurate item, order and shipment information to customers, Salesforce and management for use in planning, scheduling and forecasting.
• Maximize order fill rates to assigned accounts.
• Initiate changes or cancellations of orders to avoid shipping problems.
• Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
• Some overtime required.
EXPERIENCE, EDUCATION & SKILLS, YOU HAVE:
• Accountability to take personal ownership for delivering and exceeding your commitments
You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
• Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
• Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers
You thrive on winning for Mattel
• Knowledge of order processing.
• Exceptional interpersonal and communication skills
Ability to achieve results through communications within a worldwide network of markets and sources.
• Excellent analytical skills
Must be able to predict/diagnose problems and identify solutions.
• Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
• Demonstrated ability to effectively manage multiple projects in a dynamic environment.
• Computer proficiency in Microsoft Word and Excel.
• Mature judgment and strong organizational skills.
• Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
• Thorough understanding of FP credit requirements, dating terms and promotional programs.
• Exemplary attendance and job performance.
QUALIFICATIONS:
• Associates degree in business or equivalent experience.
• Experience in Customer Service or related field.
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