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Call Center Agent

2 months ago

Miami, United States Elle Seller Full time

We are seeking a reliable and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer issues or complaints. Your role will be vital in ensuring customer satisfaction and maintaining our high standards of service.

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner
  • Provide information about our products and services to customers
  • Process orders, forms, applications, and requests in a timely manner
  • Identify and escalate priority issues to appropriate channels
  • Follow-up on customer interactions and provide feedback on the effectiveness of the call handling process
  • Resolve customer complaints or issues by finding appropriate resolutions
  • Maintain customer records and update the database with accurate information
  • Meet individual and team targets to ensure departmental goals are achieved
Requirements
  • High school diploma or equivalent
  • Previous experience in a customer service role or call center environment is preferred
  • Excellent verbal and written communication skills
  • Ability to multitask and manage time effectively
  • Proficient in computer applications and software
  • Problem-solving skills and ability to think on your feet
  • Ability to work in a fast-paced environment with minimal supervision
$850 - $1150week

Job Type

Full-time

Benefits:
  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.
  • Retirement savings plan with company match.