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Customer Success Manager

3 months ago

Warrenton, United States Droneshield Full time

Work with cutting edge technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world's most challenging technical problems in the Electronic Warfare, Artificial Intelligence and Machine Learning, RF sensing, Sensor Fusion and distributed systems. Working with high profile customers across militaries, government agencies, airports, critical infrastructure, law enforcement and many others.

With an approximately $1bn market capitalisation and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

About the role

DroneShield is seeking a customer success manager with relevant experience to join the U.S. operations team.

This position will report to the Program Manager and represents an exceptional opportunity for a result-driven individual in a new niche but exploding market. This role is primarily focused on managing a portfolio of customers to support their post-sales support and proactively reaching out to customers. There is a high degree of autonomy and growth within the organization.

Responsibilities, Duties and Expectations

  • Professional verbal and written communication skills, preferred customer facing experience
  • Develop strong relations with key stakeholders, understanding their specific use cases and needs, and proactively guide them to maximize the value they derive from our products and solutions
  • Manage warranties and subscriptions in collaboration with the Sales Team
  • Function as a primary point of contact for post-sale activities
  • Monitor and report on customer metrics and KPIs
  • Proactive reach out for feature updates and customer feedback
  • Identify ways to improve existing processes and systems to improve outreach to customers
  • Travel up to 25% of the year
Qualifications, Experience and Skills
  • BS degree in relevant technical discipline and 5 years of related experience or equivalent combination of education and practical experience
  • Comfortable operating in a fast-paced environment to accomplish customer deliveries and collaborating with a team
  • Experience in customer support preferred
  • Previous experience working in the Defense industry is highly favorable. Relevant experience working in other industries is also favorable


Note for recruitment agencies: we do not accept floated candidates from external recruiters unless they were instructed to do so.