Customer Service Representative
6 days ago
Position Overview
PNC is committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Full Time Teller within our Retail Branch organization, you will play a vital role in providing top-notch customer service, processing high-volume customer banking transactions, and educating customers on new technology and banking products.
Key Responsibilities
- Deliver a unique customer experience aimed at improving customer financial well-being and creating loyalty
- Process a variety of customer interactions, including lobby engagement activities
- Educate customers on alternatives available for their financial interactions and identify banking opportunities
- Make appropriate referrals to branch staff or PNC ecosystem partners
- Apply product and procedural knowledge to solve customer problems
- Adhere to all policies and procedures, demonstrating sound judgment within established limits
Requirements
- Customer-focused with knowledge of values and practices that align customer needs and satisfaction as primary considerations
- Ability to manage risk and assess risks associated with business objectives and activities
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, dental, and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and more.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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