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Member Services Associate

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Chattanooga, United States Tennessee Aquarium Full time

At the Tennessee Aquarium, we strive to connect people with nature and empower them to make informed decisions about water and wildlife. We are passionate about our values, which include respect for conservation, a mindset of lifelong learning, and a collaborative, learning-based, respectful work environment.

As the Member Services Associate, you will be responsible for engaging with guests and members at Member Services and the Membership Office in order to assist with membership purchases and renewals, generate additional sales, and ensure excellent customer service by problem-solving any guest needs.

Key Responsibilities
1.Act as an onsite resource for members to assist with membership purchases and upgrades, event reservations, guest ticket sales, and more.
2.Enter, verify, and update membership data in BOS and Raisers Edge systems.
3.Develop and maintain a strong working knowledge of BOS, and Raisers Edge systems to assist in processing and importing memberships and event registrations.
4.Maintain an ongoing knowledge base of Aquarium offerings, including member benefits, seasonal promotions, IMAX films, Backstage Passes, the River Society, and other special events to promote to members.
5.Listen and communicate effectively with guests, close sales, and efficiently input accurate and detailed data.
6.Work collaboratively with the Membership, Admissions, and Group Sales teams to achieve departmental sales goals and to provide support during downtime.
7.Cross-train with other departments to stay current on available experiences and opportunities.
8.Assist with event setup, coordination, and execution of internal/member events as needed.
9.Develop extensive knowledge of the Aquarium and the Chattanooga community to provide a "one-stop" planning experience.
10.Ensure the Tennessee Aquarium's core values, service standards, and mission are maintained.

Key Requirements
•Customer service experience required.
•Cash handling experience preferred.
•High school diploma or GED preferred.
•Bilingual in English/Spanish and/or ASL proficiency a plus
•Professional and enthusiastic interpersonal skills
•Must be able to work independently without direct supervision and within a team.
•Ability to solve problems, address complaints, and provide prompt service recovery.
•Proven sales experience
•Strong computer proficiency and ability to learn new software.
•Ability to multitask in a public facing setting.
•Ability to operate a cash register and handle money.

Full-time, hourly ($15/hour); must be able to work rotating weekends and holidays.

All submissions must be received by July 9, 2024.

The Tennessee Aquarium is an equal opportunity employer committed to promoting an inclusive environment

that values and supports diversity and equity among staff, volunteers and all of its audiences.