Guest Services Associate

2 weeks ago


Chattanooga, United States Hunter Museum of American Art Full time

The Guest Services Associate provides a high-quality and engaging experience for all museum guests, gift shop customers, and teammates. The Guest Services Associate accurately accounts for all museum admissions, guest service desk membership payments, and gift shop sales.
Primary Duties and Responsibilities

  1. Perform the daily operations of the guest service desk with a focus on (i) customer service, organization, and efficiency, ensuring guests are attended to appropriately, and (ii) accuracy of recording member visitation data and guest admission payment.
  2. Adhere to admission and cash handling procedures and balances drawer before and after every shift.
  3. Greet and orient visitors and self-guided groups.
  4. Participate in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum.
  5. Balance the welfare of the museum with the expectations of museum visitors; communicate with various visitors with diverse interests and abilities to ensure a positive museum experience; and resolve visitor concerns and complaints.
  6. Encourage and record guest feedback through surveys.
  7. Work with the facility department to ensure public spaces (stairs, lobby, coat room, gift shop, restrooms, and entry doors) are neat, clean, and inviting.
  8. Assist, as directed, in the everyday operations of the museum gift shop, including merchandising, pricing, stocking, receiving, ordering, and managing store display and consignment products, with a focus on customer service.
  9. Assist with special store promotions including trunk shows, book signings, holiday promotions, and special group promotions.
  • Participate in all staff meetings and walk-throughs and provide administrative support as needed.
Key Qualifications
  • College degree preferred with coursework in business, marketing, sales, and/or art history preferred.
  • Related customer service work experience, education, and/or training.
  • Expected to complete 1st Aid, CPR, and AED training.
  • Microsoft Office skills, including Outlook, Word, Excel, and Access.
  • Knowledge of guest service principles, practices, and procedures
  • Ability to implement effective initiatives and strategies to ensure consistent excellent guest services in all areas of the Hunter Museum.
  • Strong communication, negotiation, and leadership skills
  • Retail sales experience preferred.
  • Knowledge of POS cash register procedures
  • Strong technological skills, including familiarity with database systems and phone applications.


Part-time, hourly; must be able to work a flexible schedule, including evenings, weekends, and holiday hours as needed.

Candidates are asked to apply online at huntermuseum.applicantpro.com/jobs.

All submissions must be received by September 11, 2024.

The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive

environment that values and supports diversity and equality among staff, volunteers, and its audiences

  • Chattanooga, United States Hunter Museum Full time

    **Guest Services Associate** The Guest Services Associate provides a high-quality and engaging experience for all museum guests, gift shop customers and fellow teammates. Guest Services Associates will participate in a sales culture that will assist the department in meeting annual sales goals including museum admissions, museum store and membership sales...


  • Chattanooga, United States Hunter Museum of American Art Full time

    The Guest Services Associate provides a high-quality and engaging experience for all museum guests, gift shop customers, and teammates. The Guest Services Associate accurately accounts for all museum admissions, guest service desk membership payments, and gift shop sales.Primary Duties and ResponsibilitiesPerform the daily operations of the guest service...


  • Chattanooga, Tennessee, United States Hunter Museum Full time

    Job SummaryThe Hunter Museum is seeking a highly skilled Guest Services Associate to provide exceptional customer experiences for all museum guests, gift shop customers, and fellow teammates. As a key member of our team, you will be responsible for delivering a high-quality and engaging experience that exceeds our guests' expectations.Key...


  • Chattanooga, Tennessee, United States See Rock City Inc Full time

    Position Overview: The Guest Services Associate plays a crucial role in ensuring a welcoming and organized atmosphere at the Ticket Desk. This position requires adherence to company standards and protocols.Key Responsibilities:Assist in restocking supplies as necessary.Professionally handle phone inquiries, taking messages and/or processing orders as...


  • Chattanooga, United States Creative Discovery Museum Full time

    Guest Services Associate-Level I The Guest Services Associate handles the day to day operations of the museum's ticket desk while supporting and advancing the museum's membership program. Superior customer service skills are required. Staff are responsible for sales, cash control, cleaning and safety and security. Key Responsibilities Provide superior...


  • Chattanooga, United States Cdmfun Full time

    **Guest Services Associate-Level I** The Guest Services Associate handles the day-to-day operations of the museum's ticket desk while supporting and advancing the museum's membership program. Superior customer service skills are required. Staff is responsible for sales, cash control, cleaning, and safety, and security. **Perks!** * Located in the heart of...


  • Chattanooga, United States Spare Time Entertainment Full time

    ** Guest Service Associate - Chattanooga, TN** **Job Category****:** Guest Services **Requisition Number****:** GUEST001461 Showing 1 location **Job Details** **Description** * Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary. * Answer guest inquiries over the phone and in-person; providing accurate...


  • Chattanooga, Tennessee, United States Cdmfun Full time

    Job SummaryThe Guest Services Associate-Level I is a key member of the Cdmfun team, responsible for providing exceptional customer service and supporting the museum's operations. This role is ideal for individuals who are passionate about delivering outstanding experiences and working in a fast-paced environment.Key ResponsibilitiesProvide superior customer...


  • Chattanooga, United States The Edwin Chattanooga Full time

    Job DescriptionJob DescriptionGuest Services / Front Desk SupervisorOur Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success...


  • Chattanooga, United States The Edwin Chattanooga Full time

    Job DescriptionJob DescriptionGuest Services ManagerOur Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those...


  • Chattanooga, Tennessee, United States Creative Discovery Museum Full time

    Job SummaryThe Creative Discovery Museum is seeking a highly skilled Guest Services Associate-Level I to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our visitors, handling day-to-day operations of the museum's ticket desk, and supporting the advancement of our membership...


  • Chattanooga, Tennessee, United States Newk\'s Eatery Full time

    Server/Cashier at Newk's Eatery The Front of House Team Member serves as the face of our restaurant, ensuring a delightful experience for every guest. Key responsibilities include taking customer orders, maintaining the cleanliness of the dining area, and following health and sanitation protocols. Previous experience is not required, as we provide...


  • Chattanooga, Tennessee, United States Creative Dining Services Full time

    Creative Dining Services is seeking dedicated Culinary Service Associates to join our team. The Culinary Service Associate plays a vital role in the preparation and serving of meals and beverages across various dining environments. Responsibilities may include assisting with setup, service, and maintaining cleanliness in the food service area. Key...


  • Chattanooga, Tennessee, United States WoodSpring Suites -- Chattanooga Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at WoodSpring Suites -- Chattanooga. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of quality and...


  • Chattanooga, United States WoodSpring Hotels Full time

    Job Responsibilities: Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to WoodSpring Hotels Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel. Acts as Manager-on-Duty, GSR in the absence of staff due...


  • Chattanooga, United States WoodSpring Suites -- Chattanooga Full time

    Job DescriptionJob DescriptionJob Responsibilities: Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to WoodSpring Hotels Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel. Acts as Manager-on-Duty,...


  • Chattanooga, Tennessee, United States MCR Hotels Full time

    Position OverviewThe Guest Services Representative plays a crucial role in ensuring a memorable experience for guests by managing the front desk operations and providing exceptional customer service.Key Responsibilities:Deliver attentive, courteous, and efficient service to all guests before and during their stay, aiming to maximize room revenue and...

  • Guest Service Agent

    7 days ago


    Chattanooga, United States Drury Hotels Company, LLC Full time

    New Hotel Opening. Starting Pay $16 per hour! Property Location: 7301 Shallowford Rd - Chattanooga, Tennessee 37421 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU...


  • Chattanooga, Tennessee, United States MCR Hotels Full time

    Position Overview:The Guest Services Representative is essential in ensuring a remarkable experience for all visitors while overseeing the front-facing administrative tasks of the hotel.Key Responsibilities:Deliver attentive, courteous, and efficient service to all guests before their arrival and throughout their stay, while optimizing room revenue and...


  • Chattanooga, Tennessee, United States Extended Stay America Full time

    Position Overview:The role of the Customer Service Associate is essential in ensuring a remarkable experience for our visitors. This position is dedicated to delivering exceptional service and support to all guests.Key Responsibilities:- Provide assistance to guests at all times, ensuring their needs are met with professionalism and care.- Manage incoming...