Guest Services Associate

6 months ago

Chattanooga, United States Hunter Museum Full time

**Guest Services Associate**

The Guest Services Associate provides a high-quality and engaging experience for all museum guests, gift shop customers and fellow teammates. Guest Services Associates will participate in a sales culture that will assist the department in meeting annual sales goals including museum admissions, museum store and membership sales with a focus on processing payments accurately and efficiently.

**Key Responsibilities**

* Performs the daily operations of the guest service desk with a focus on customer service, organization and efficiency. Ensures guests are attended to professionally, courteously and promptly and sells admission tickets.

* Adheres to admission and cash handling procedures and balances drawer before and after every shift.

* Greets and orients visitors and self-guided groups.

* Participates in regular training as directed to maintain a working knowledge of the exhibitions and programs offered by the Hunter Museum.

* Balances the welfare of the museum with the expectations of museum visitors; has the ability to communicate with a variety of visitors with diverse interest and abilities to ensure a positive museum experience; and resolves visitor concerns and complaints.

* Encourages and records guest feedback through surveys.

* Works with maintenance department to ensure public spaces (stairs, lobby, coat room, gift shop, restrooms and entry doors) are neat, sanitized, clean and inviting.

* Assists, as directed, in the everyday operations of the museum gift shop including merchandising, pricing, stocking, receiving, ordering, and managing store displays and consignment products.

* Assists with special store promotions such as trunk shows, book signings, holiday promotions and special group promotions.

* Complies with the Hunter Museum standard dress code protocol for Guest Service Associates.

* Participates in all staff meetings and curatorial exhibition walk-throughs and provides administrative support as needed, including assistance with museum fundraising events.

* Understands general museum operations and safety policies.

* Other duties as assigned.

**Key Qualifications**

* Knowledge of guest service principles, practices and procedures

* Ability to implement effective initiatives and strategies to ensure consistent excellent guest services in all areas of the Hunter

* Strong communication, negotiation and leadership skills

* Retail sales experience preferred

* Knowledge of Point of Sale cash register procedures

* Strong technological skills, including familiarity with database systems and phone applications

* College Degree preferred with course work in business, marketing, sales, and/or art history preferred. Related customer service work experience or an equivalent combination of education, training and experience.

**Part-time,** **hourly;** Must be available to work evenings, weekends, and holidays .

*The Hunter Museum of American Art is an equal opportunity employer committed to promoting an inclusive* *environment that values and supports diversity and equality among staff, volunteers and all of its audiences*

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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