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Golf Shop Coordinator
2 months ago
Located in the heart of the Texas Hill Country, TPC San Antonio is a private resort, only accessible to Members, their guests and guests of the JW Marriott San Antonio Hill Country Resort & Spa. With most Clubs, you simply get an 18-hole golf course with a clubhouse. At TPC San Antonio, our Members and guests enjoy 36 holes of championship golf along with the benefits of a full resort. TPC San Antonio opened in January 2010 with two 18-hole championship golf courses designed by two of golf's most innovative architects: Pete Dye and Greg Norman. Both courses have played host to TOUR events with The Oaks course serving as the host venue of the PGA TOUR's Valero Texas Open since 2010. In addition, both The Canyons and The Oaks courses were ranked among the Best Resort Courses in the U.S. by Golfweek in 2021.Tee up your career as a part of our team with the TPC NetworkThe Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible.QUALIFICATIONSHigh school education or equivalent education Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experiencePrevious customer experience requiredRESPONSIBILITIES/DUTIESAssist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible Greet and welcome Members and Guests in a professional and courteous mannerCommunicate clearly and professionally with Members, Guests, and fellow staff MembersAnswer questions and provide assistance and information to Members & GuestsAnswer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include: Accurately record time and date of reservation in the online reservation systemMake corrections and update online reservation system as appropriate when reservations have been filled or canceledEmail and telephone members/guests to verify advance reservationsAdvises guests of any abnormal golf course conditions (overseeding, aerification etc.)Communicate with local hotels/resorts concerning golf course profile (conditions)Accurately open, operate and close the point of sale system per the Club Operations ManualHandles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures Collect green fees, car fees, and other incomes Assist with physical inventories as requiredAssist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise alternativesAssist with all closing procedures for the Golf ShopCommunicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)Special projects or other duties as assignedPHYSICAL DEMANDS AND WORKING ENVIRONMENTThis job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.Travel Travel is not expected for this positionWork Schedule ExpectationsThis position requires shifts as necessary based on business levelsSupervisory Responsibility This position has no direct supervisory responsibilities
