Front Office Supervisor

6 days ago

Fredericksburg, United States New Waterloo Full time
Job Details

Job Location
Albert Hotel - Fredericksburg, TX

Salary Range
$21.00 - $21.00 Hourly

Description

ALBERT HOTEL is hiring for a FRONT OFFICE SUPERVISOR

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

JOB OVERVIEW

The Front Office Supervisor is responsible for creating exceptional experiences for guests, leading teams to achieve
and exceed goals, and other duties as assigned. The Front Office Supervisor will support all functions of the Front
Office department. Effective leadership, communication, problem-solving and guest service skills are essential for
success in this role.

What you'll do:
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
  • Complete all daily shift checklist items
  • Organize pre-stay communications and planning, working closely with internal departments to create a seamless guest experience
  • Dispatch guest requests to the appropriate department, and provide timely execution and follow up
  • Take hotel reservations accurately and efficiently
  • Check in and out all hotel guests in a confident, professional and personalized manner
  • Respond to guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
  • Possess knowledge of all guest services and amenities
  • Maintain positive relationships with all team members and guests
  • Assist in creating working schedules for front desk personnel to ensure adequate coverage during all shifts and busy periods
  • Possess a thorough understanding of the Property Management System
  • Maintain accuracy with all accounting and billing procedures
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Assist with the training and development of Front Office team members
  • Maintain open lines of communication with other departments
  • Interact frequently with guests to ensure satisfaction with services
  • Answers guest inquiries and resolve feedback, taking all appropriate action to ensure total guest satisfaction
  • Assist in the development and implementation of special projects with timely completion
  • Ensure open lines of communication with all departments and upper management at all times
  • Participate in the property Manager on Duty program
  • Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
  • Ensure compliance with all safety and security procedures, including guest identification, key card access control, and emergency protocols
  • Ensure that all equipment is maintained in good, safe working condition
  • Be available to fill in and assist in other areas as needed to ensure the efficient operation of the front office as directed by the front office manager and attend relevant meetings as directed
Who you are:
  • You have a High school diploma or equivalent preferred.
  • You have 1+ years experience in hotel room operations; high-volume, luxury hotel setting preferred.
  • You believe in hospitality, deeply and passionately.
  • You know how important relationships are and you find joy in growing and maintaining new ones.
  • You're thorough, have excellent communication and pay close attention to detail.
  • You are proficient with administrative duties.
  • You have strong computer skills and ability to pick up on software programs quickly.
  • You have excellent time management; are an expert in prioritizing and multi-tasking.
  • You are patient and able to remain calm in stressful situations.
  • You have a strong work ethic and can work both autonomously and with a team.
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
  • Up to 3 weeks of paid time off annually
  • 50% off discount at most New Waterloo restaurants
  • Health, vision + dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels + local partnerships


ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

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