Front Desk Supervisor, The Publisher Hotel
7 days ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Publisher Hotel in Fredericksburg, VA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Supervise and train front desk staff to ensure excellent customer service and efficient operations.
- Respond to guest inquiries, resolve issues, and provide accurate information in a timely manner.
- Manage front desk operations, including registration, check-in, and check-out processes.
- Monitor and maintain accurate records, including guest information, room assignments, and payment details.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
- High school diploma or equivalent required.
- Experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills and proficiency in hotel software systems.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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