Front Desk Supervisor, The Publisher Hotel

7 days ago


Fredericksburg, Virginia, United States The Publisher Hotel, Fredericksburg, VA Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Publisher Hotel in Fredericksburg, VA. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Supervise and train front desk staff to ensure excellent customer service and efficient operations.
  • Respond to guest inquiries, resolve issues, and provide accurate information in a timely manner.
  • Manage front desk operations, including registration, check-in, and check-out processes.
  • Monitor and maintain accurate records, including guest information, room assignments, and payment details.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required.
  • Experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills and proficiency in hotel software systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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