Front Desk Agent

6 days ago

Fredericksburg, United States New Waterloo Full time
Job Details

Job Location
Albert Hotel - Fredericksburg, TX

Salary Range
$18.00 - $18.00 Hourly

Description

ALBERT HOTEL is hiring for a FRONT DESK AGENT

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

JOB OVERVIEW

A Front Desk Agent is responsible for making our guests feel welcome and setting the tone for their experience.
Front Desk Agent's are responsible for checking guests in and out, taking reservations, inventory control, and
concierge services. The person in this role must possess good communication skills and have the ability to resolve
conflict and maintain a thorough understanding of company policies. Multitasking with high-touch clientele while
communicating clearly and concisely with your team members is key.

What you'll do:
  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
  • Greet all guests in close proximity and make each feel important by providing a genuine welcome
  • Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized
  • View reservations before arrival and create guest profiles that we can utilize to enhance their experience
  • Check guests in and out of the hotel in a confident, professional, and personalized manner
  • Take hotel reservations accurately and efficiently and ensure calls are answered in a timely and courteous manner
  • Maintain an accurate log of guest calls for assistance or feedback, and ensure completion of all items
  • Open, secure and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts
  • Maintain accuracy with all accounting and billing procedures
  • Assist in the development of and implementation of special projects
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions.
  • Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
  • Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc. to ensure all needs of the outlet are met
  • Maintain a high level of cleanliness, sanitation, and safety in the work area
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
  • Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisor
  • Attend relevant meetings as directed
Who you are:
  • You have a High school diploma or general education degree (GED).
  • You have 6+ months of related experience in a hospitality, service or retail role preferred.
  • You are able to speak, read, write and understand the primary language(s) of the workplace.
  • You are able to navigate, operate, and troubleshoot computer systems and software applications.
  • You are able to develop and maintain professional relationships and speak effectively before guests and groups of co-workers.
  • You have effective time management and organizational skills; are able to prioritize and organize work assignments and follow through as necessary to receive expected results.
  • You have a strong work ethic and the ability to work autonomously.
BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:
  • Up to 3 weeks of paid time off annually
  • 50% off discount at most New Waterloo restaurants
  • Health, vision + dental benefits
  • 401K matching
  • Paid holidays
  • Volunteer pay
  • Tuition reimbursement
  • Referral bonuses
  • Discounts at our shops, hotels + local partnerships


ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

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