Access Activations Representative

4 weeks ago

Quincy, United States Granite Telecommunications Full time

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking detail oriented, highly motivated professionals with 1-2 years' experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so, this individual will act as the technical liaison between all parties to navigate the routers and equipment configurations to troubleshoot as needed for success.

Duties and Responsibilities:

  • Use internal systems to run through activation queue
  • Assist technicians and customers over the phone
  • Troubleshoot when an unsuccessful event occurs
  • Update router configurations
  • Work with carriers to ensure proper circuit order builds
  • Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations

Required Qualifications:

  • Proficient in Microsoft Office suite
  • Ability to work independently and make judgement calls to resolve issues
  • Strong organizational skills
  • Excellent multitasking ability
  • Technical background or desire to grow in technical field
  • Demonstrative critical thinking and analytical problem-solving skills
  • Availability to work overtime if required
  • Solid work ethic
  • Strong sense of urgency

Preferred Qualifications:

  • Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
  • 1-2 years in a technical support related role, or equivalent experience
  • Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  • Prior public trust P2 security clearance
  • Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
  • Experience with coding and automation platforms such as Python, Javascript or similar

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