Customer Service Representative
1 month ago
Responsibilities:
• Facilitate and manage customer inquiries through incoming calls and our online portal.
• Generate service tickets and dispatch inspection and repair requests as needed.
• Ensure continuous follow-up on all service tickets to maintain customer satisfaction and prompt resolution.
• Coordinate work orders from initiation to completion, ensuring efficient and effective handling.
• Assist with the clean-up of outdated or expired service tickets, maintaining an organized and up-to-date system.
• Engage in proactive customer follow-up activities to ensure their needs and expectations are met.
• Contribute to special projects and initiatives, demonstrating a willingness to think beyond conventional methods.
• Maintain a high level of professionalism and positive demeanor over the phone, representing the company in a positive light.
• Ensure accurate and efficient processing of work orders to meet business objectives.• Applicant must possess excellent customer service skills, including a strong ability to communicate effectively and professionally.
• Proven experience in a customer service role is desirable, preferably in a similar industry.
• Exceptional ability to listen, understand, and respond to customer needs.
• Must be able to handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Strong problem-solving skills and ability to make quick, effective decisions.
• Proficient in using customer service software, databases, and tools.
• Ability to work under pressure in a fast-paced environment.
• Excellent organizational and multitasking skills.
• Ability to work effectively both independently and as part of a team.
• High school diploma or equivalent; higher degree in a related field would be a plus.
• Willingness to work in shifts or flexible working hours if required.
• Proficiency in English; knowledge of additional languages would be a plus.
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