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Access Activations Specialist

4 weeks ago

Quincy, Massachusetts, United States Granite Telecommunications Full time

Job Summary:

We are seeking a detail-oriented professional to join our team as an Access Activations Representative. This role involves working with carriers, technicians, and customers to activate internet access circuits and troubleshoot any issues that may arise.

Key Responsibilities:

  • Use internal systems to manage activation queues
  • Assist technicians and customers over the phone
  • Troubleshoot unsuccessful events
  • Update router configurations
  • Collaborate with carriers to ensure proper circuit order builds

Requirements:

  • Proficient in Microsoft Office suite
  • Ability to work independently and make judgment calls
  • Strong organizational skills
  • Excellent multitasking ability
  • Technical background or desire to grow in technical field

About Granite Telecommunications:

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support.

Our Mission:

Our mission is to be the leading telecommunications company wherever we offer services, providing an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.