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Customer Service Representative

2 months ago

Nashville, United States FusionSite Full time

Welcome to FusionSite We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team. Job Summary: The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers. Supervisory Responsibilities: None Duties/Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects, enters orders for new or additional products or services including billing data. Utilizes customer contact to sell additional/enhanced products, services, and events, when possible. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate team member. Ensures that appropriate actions are taken to resolve customers’ problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Customer service experience and/or phone sales experience required. Spanish language required Physical Requirements: Prolonged periods sitting at a desk and working on a computer and telephone. Must be able to lift up to 25 pounds at times. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at Recruiting@Fusionsiteservices.com. Job applicants may request to review the company's Affirmative Action plans by contacting the Talent Acquisition Team.