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Customer Service Representative
1 week ago
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Customer Service Representative
at Automated Health Systems Job Description Automated Health Systems is currently seeking motivated and team-oriented **Customer Service Representatives** for full-time/part-time positions in the Nashville, TN area (located **by Gaylord Opryland Resort & Opry Mills Mall area).** The primary responsibilities as the **Customer Service Representative**will be frontline assistance to all applicants and members who contact the Service Center to apply and recertify for the TennCare Programs. Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, as well as responding to general member inquiries. Job Requirements **Customer Service Representative** **Job Specifications:** Team player with interpersonal communication skills and customer-focused attitude.
Minimum 2 years experience in a customer service environment required.
Strong PC proficiency (i.e., working with multiple computer systems) required.
Associates Degree in social or behavioral sciences or related field preferred; High School Diploma required.
Experience with health insurance/Medicaid preferred.
Ability to maintain confidentiality and adhere to HIPAA requirements.
Bilingual language skills (i.e., Spanish) a plus.
Service Center hours of operation: Monday Friday; 7am 6pm.
In addition to comprehensive and ongoing training, we offer employees a suite of benefits, including health, dental and vision insurances, 401(k), and an Employee Wellness Program.
**Additional Benefits include:**
* Eligibility for up to a **$400 hiring bonus**
* Eligibility for **employee referral incentives** up to an additional **$400**
AHS is an Equal Opportunity Employer.
**Please visit our website for more information:**
*The Enlightened Choice in Health Service Management*
Location: Experience: Not Specified
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