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Customer Relations Assistant

2 months ago

Venice, United States Sunset Kia of Venice Full time
Sunset Kia of Venice, a proud member of the Sunset Automotive Group family of dealerships, has an immediate opening for a friendly, customer-focused professional to join our service team as a Service Department Customer Relations Specialist.

This position will primarily respond to customers who call or contact us online as well as make outgoing calls in order to schedule service appointments, as well as responding to other service department questions and concerns. Our ideal candidate will be organized, have the ability to multi-task, be a team player, and have a friendly personality.

Professional and pleasant over the phone and in person
Previous automotive service experience a plus, but not required

If you have customer service experience and looking for an opportunity where you can contribute to an established and respected organization as well as have the opportunity to learn and grow, join our team at Sunset Kia of Venice

Administrative Assistant-Receptionist-Appointment Setter Duties

As an Automotive Service Department Customer Relations Clerk, you will be answering phones to set appointments as well as responding to other customer requests and inquiries for the service department. This position's responsibilities also include assisting in-person customers at the service counter and backing up the cashier. Exceptional customer service skills are vital for this position. Duties include:
  • Answering incoming service department calls and assisting with inquiries or routing appropriately
  • Setting, confirming, and following up on service department appointments
  • Determining each customer's needs by active listening
  • Multi-tasking and staying organized to enhance the customer experience
  • Other duties as required
(BILINGUAL CANDIDATES ALSO NEEDED)

Service Department Assistant-Appointment Setter Requirements

As a Service Assistant, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal Service Department Assistant-Appointment Setter will also have:
  • Excellent customer service and communication skills; automotive experience is preferred, but not required
  • Ability to establish rapport and build relationships
  • Strong multi-tasking and organization skills
  • Basic computer proficiency
  • Professional appearance and demeanor
  • Strong English skills
Sunset Automotive Group Benefits

Sunset Automotive Group is a professional, locally and family-owned and operated, family of new car dealerships in Sarasota and Manatee counties. Established in 1979 on the values of honesty, integrity, and outstanding customer service, we have been a growing staple in the Sarasota-Bradenton-Venice community for 45 years. Full-time employees of Sunset Automotive Group enjoy working for a company that values the community, including our valuable team members and our clients. In addition to outstanding pay and advancement opportunities, we offer the following suite of benefit options:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Life and Disability Coverage
  • Generous Paid Time Off - one week available after 6 months, 2nd week after one year
  • Company-paid Training
  • Employee Discounts at all Sunset locations
  • Pay Plan based on experience
  • And more

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group