Dual Convention Service Manager

4 weeks ago

Denver, United States Sage Hospitality Full time

Why us?:

Anticipated Fill Date: 09/30/2024 or until filled.

Hyatt Place Pena Station / Denver Airport is ideally located for exploring the Mile High City while staying close to the airport. This beautiful 226 room hotel opened in November of 2019 and has a full-service Starbucks and two-sided fireplace which offers a relaxing and warm atmosphere to all employees and guests. We are committed to making you feel as part of a culture and not just an employee.

As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

No matter your daily role, Sage recognizes that your success is about more than the work you doit is really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview:

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities:
  • Responsible for the management and planning of meetings/conventions and related activities.
  • Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
  • Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
  • Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
  • Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
  • Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
  • Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
  • Follow up on all client needs and inquiries in an efficient and expedient manner.
  • Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
  • Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
  • Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
  • Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
  • Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
  • Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
  • Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
  • Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
Qualifications:

Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
  • Requires knowledge of computer equipment.
  • Requires compiling facts and figures in accordance with established procedures.
  • Supervisory skills needed.
  • Communication skills required to provide information and associated services to hotel management and guests.
  • Excellent hearing necessary for verbal interaction with guests and associates.
  • Excellent vision necessary to view set-ups.
  • Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
  • Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
  • Mobility - ability to service clients on a moment notice, variable distances.
  • Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment

Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Benefits:
  • Eligible to participate in Sage bonus plan
  • Unlimited paid time off
  • Medical, dental, & vision insurance
  • Eligible to participate in the Companys 401(k) program with employer matching
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Employee Assistance Program
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.


Salary:
USD $58,000.00 - USD $62,000.00 /Yr.

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