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Service Delivery Specialist II
4 months ago
Service Delivery Specialist II page is loaded
Service Delivery Specialist II
Apply
locations
Anchorage, Alaska
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR100178
At Alaska Communications, we’re committed to putting our
team first , always being
customer focused , having a
can-do attitude ,
owning our results
and always
acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Examples of Job Duties
Plan, input and manage service delivery of orders and projects for our business clients for all ACS products and services.
Provide expert knowledge to Service Delivery Specialists, Sales team members and other internal customers regarding service delivery.
Provide service delivery support for all business products and services, including billing scenarios; typically provided after the customer has expressed dissatisfaction that invoices do not match contractual agreements.
Deliver services for ACS on a daily basis and act as a constant positive touch point with our customers-verbally as well as written.
Schedule and manage customer deliveries both internally by processing the orders and coordinating with business partners downstream at ACS, as well as externally by working with the customers or carriers directly.
Schedule work for our business clientele, track and report status of pending orders and projects. Manage risk to eliminate customer impact. Escalate as is appropriate.
Deliver end user training for products and services.
Review accounts on a routine basis and provide recommendations to customers as well as provide support to Sales staff regarding products, services and delivery of service.
Resolve or coordinate resolution of customer issues efficiently with little need for supervision.
Provide assistance to and mentoring of new individuals to the team and assist in the training process of new individuals as needed.
Complete and grow sales or hand off to sales staff in the appropriate scenario.
Perform other duties as assigned.
Minimum Education and Experience Required
Must have a high school diploma. Two years of experience handling business accounts in the telecommunications industry. One year of Sales, Marketing or Customer Service experience involving interaction with customers and implementing orders using automated systems.
We hope you’ll join us as we change lives through technology.
About Us
For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.
Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.
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