Customer Service Specialist

3 weeks ago

West Des Moines, United States Telligen Full time

As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.

When you'll work: Monday through Friday. Hours will be between 7am and 3:30pm Central Time OR 9am and 5:30pm Central Time. They are dependent on the contract you support.

Must be located in Central Iowa within 50 miles driving distance to West Des Moines.

Essential Functions

    • Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members.
    • Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
    • Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
    • Performs miscellaneous duties as assigned.
Requirements
    • High school diploma and/or equivalent.
    • 1 - 2 years' experience working in a customer service environment.
    • Calendar management experience, preferably Outlook.
    • Demonstrated experience working in a fast-paced and deadline driven environment.
    • Excellent verbal and written communication skills.
    • Intermediate PC skills.
    • Proficiency in all Microsoft Office products.
    • Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
    • Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
    • Healthcare background preferred.
    • We are unable to consider candidates outside of the United States, candidates in the state of California, or those in US Minor outlying islands and territories.


$19.63 - $19.63 an hour

COMMITMENT TO SAFETY

As part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

Are you Ready?

We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.

Ownership: As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.

Community: Putting others first and being a good corporate partner wherever we work, and play makes us who we are. We Show Up. For our clients, for our communities, and for each other.

Ingenuity: We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears. We celebrate free-thinking and challenge the status quo, so brainstorm away

Integrity: Smiling faces (virtual or in-person) are the norm around here. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

Thank you for your interest in Telligen

Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen does not accept 3rd party solicitations from outside staffing firms.

  • Customer Service Representative

    1 month ago

    Des Moines, Iowa, United States Hertz Full time

    Drive Your Potential with HertzThe Customer Experience Specialist plays a vital role in delivering exceptional customer service that exceeds expectations, fostering a culture of empowerment among employees to provide outstanding service. This position is responsible for first contact resolution and the customer interaction experience within the location,...

  • Customer Service Representative

    4 weeks ago

    West Des Moines, Iowa, United States EquiTrust Full time

    The Annuity Policy Support Specialist at EquiTrust plays a vital role in delivering exceptional customer service. This position requires strong communication skills, the ability to multitask, and a willingness to adapt to changing situations.Key Responsibilities:Customer Inquiries: Respond to customer inquiries, clarify information, and provide follow-up...

  • Customer Service Specialist

    2 months ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the hunt for a committed Customer Service Representative to join the team of a well-respected company in the finance industry. This company is located in the heart of Downtown Des Moines. This is a highly rewarding long-term contract role that offers the opportunity for permanent employment at the end of the...

  • Customer Service Agent

    2 months ago

    Des Moines, United States Service Legends Full time

    Are you frustrated with your company treating YOU and every Customer as "just another number"? Are you tired of your boss yapping about "customer focus" then flippin' a 180 and griping at you for spending too much time on the phones? Do you have a secret competitiveness under the hood, but you're surrounded by people that .... JUST... DON'T.... CARE...?...

  • Customer Service Representative

    2 months ago

    Des Moines, United States Acro Service Corp Full time

    PRIMARY RESPONSIBILITIES & DUTIES:The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each...

  • Customer Service Associate

    2 months ago

    Des Moines, United States Hertz Full time $18

    The  Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the hunt for a committed Customer Service Representative to join the team of a well-respected company in the finance industry. This company is located in West Des Moines. This is a highly rewarding long-term contract role that offers the opportunity for permanent employment at the end of the contract. In this...

  • Customer Service Associate

    2 months ago

    Des Moines, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...

  • Customer Service Associate

    2 months ago

    Des Moines, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob Description Robert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Mail Delivery Specialist

    4 weeks ago

    Des Moines, Iowa, United States US Postal Service Full time

    Job SummaryAs a Mail Delivery Specialist with the US Postal Service, you will be responsible for delivering and collecting mail in a prescribed area under varying road and weather conditions. This role requires maintaining professional and effective public relations with customers and others, as well as obtaining a general familiarity with postal laws,...

  • Customer Service Representative

    1 month ago

    West Des Moines, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is on the lookout for a Customer Service Representative to work in the West Des Moines area. As a Customer Service Representative, you will be responsible for updating and researching client annuity information, handling inbound and outbound customer service calls, and maintaining accurate data entry. This role...

  • Customer Service Ambassador

    1 month ago

    West Des Moines, Iowa, United States Hy-Vee Full time

    Job Title: Customer Care RepresentativeAt Hy-Vee, we are committed to providing exceptional customer service. As a Customer Care Representative, you will play a vital role in ensuring our customers receive the highest level of support and satisfaction.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...

  • Customer Experience Specialist 1

    4 months ago

    Des Moines, United States The Principal Financial Group Full time

    As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helpi Customer Experience, Dental, Specialist, Experience, Customer Service, Retail

  • Customer Service Representative

    1 week ago

    West Des Moines, United States Homesteaders Life Full time

    As a Customer Service Representative, you will provide a wide variety of services to funeral homes, home preneed counselors, agents, marketing organizations, account executives, and policy owners. You'll work with a team and collaborate with colleagues to help our customers and the families we serve together. Provides highly responsive, time-sensitive, high...

  • Customer Service Specialist

    5 months ago

    West Point, United States AMWASTE LLC Full time

    Job Type Full-time Description Amwaste is looking for a Customer Service Specialist to work in their West Point, Ga corporate office. Job Description Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures...

  • Customer Service Ambassador

    4 weeks ago

    West Des Moines, Iowa, United States Farm Bureau Financial Services Full time

    About Us: Farm Bureau Financial Services is a company that values a culture of integrity, teamwork, and passion for delivering excellent customer service. With a commitment to protecting the livelihoods and futures of our client/members for over 80 years, we strive to create an atmosphere where our employees thrive.What We Offer: We provide a competitive pay...

  • Customer Service Representative

    5 days ago

    West Des Moines, United States Farmers State Bank Full time

    Job Type Full-time Description This position involves functioning as the Bank's primary contact with the public, recognizing customer needs and suggesting services that may apply and opening various deposit accounts, receiving and paying negotiable instruments according to existing policies and procedures, managing a cash drawer, handling customer inquiries...

  • Customer Service Representative

    4 weeks ago

    West Des Moines, Iowa, United States Steak N Shake Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Steak N Shake. As a Customer Service Representative, you will be responsible for providing excellent customer service to our guests, taking food orders, collecting money, and preparing guest orders.Responsibilities:Take food orders from...