Customer Service Agent

2 months ago

Des Moines, United States Service Legends Full time

Are you frustrated with your company treating YOU and every Customer as "just another number"?

Are you tired of your boss yapping about "customer focus" then flippin' a 180 and griping at you for spending too much time on the phones?

Do you have a secret competitiveness under the hood, but you're surrounded by people that .... JUST... DON'T.... CARE...?

Imagine a world where your performance is recognized and valued for creating raving fans.... ONE Client at a Time

If you answered yes, hold the phone We need to talk.

Are You the Next Legend?

This IS NOT your average call center "where everything's a statistic" ... and you're stuck on some dead-end career path. Our client care team is so crucial to Service Legend's success we literally call it "The Mission Control Team".

For sure, we are wildly passionate about developing your career AND we will invest equally in your personal development because...your dreams matter here You will be welcomed into the happiest bubble on Earth, where every day you get to do whatever it takes to have each client say "WOW, I Love those Guys"

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Essential Job Functions

  • Receive incoming service and maintenance calls from clients
  • Build rapport with all clients over the phone, text, and/or email
  • Schedule club member visits as directed
  • Build value with current club members to maintain renewal rate
  • Perform outbound calls to club members
  • Accurately build service-related calls
  • When directed, prepare and complete written client communications
  • Demonstrate accuracy and thoroughness in all aspects of position
  • Show ability to make timely decisions in the best interest of the client and company
  • Enter order information, including updating of client accounts, telephone, and contact numbers
Essential Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:
    • High School diploma or equivalent
    • 2 years of customer service experience
    • Must have excellent phone etiquette and have the ability to manage multiple lines in a professional and positive manner
    • Proven track record of consistent results in a customer service environment
    • Average attention to detail
    • Computer Skills: Must be proficient in learning CRM software
    • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one with clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English. Understanding of body language and the impacts of excellent tone and inflection.
Preferred Qualifications:
    • Experience with a position that is 70% phone time and taking 50+ inbound calls per day
    • Bilingual = increased compensation
    • CRM software experience
    • Retail home services customer service experience
Compensation & Hours
    • Starting wage of $18.00 - $23.00 per hour (DOE)
    • Hours: 9:00 a.m. - 6:00 p.m. OR 10:00 a.m. - 7:00 p.m.
    • Days: Monday - Friday
The "Goodies"

As well as very competitive salaries, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your salary. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:
  • Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us
  • Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
  • Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
  • Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

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