Customer Service Associate
3 months ago
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Starting pay for part-time is $19/hr
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
-
Customer Service Associate
1 week ago
Des Moines, Iowa, United States Hy-Vee Full timeJob OverviewWe are seeking a highly motivated Customer Service Associate to join our team at Hy-Vee Food Stores.Job Summary:The Customer Service Associate is responsible for providing exceptional customer service, operating a cash register accurately, and maintaining a clean and organized store environment.Key Responsibilities:Operate a cash register...
-
Customer Service Associate
2 days ago
Des Moines, Iowa, United States The Salvation Army Central Territory Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at The Salvation Army Central Territory. As a Customer Service Associate, you will be responsible for providing excellent customer service to our shoppers and donors, maintaining a clean and well-organized work environment, and handling transactions...
-
Customer Service Representative
7 days ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation, a leading professional services firm with almost four decades of experience. As an international company operating across North America, Europe, and Asia from over 30 locations, we provide solutions to various industries including technology,...
-
Customer Service Branch Associate
2 months ago
Des Moines, United States Sherwin-Williams Full timeThis position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate tinting, assist with scheduling, mixing and color matc Customer Service, Branch Associate, Associate, Service, Retail
-
Customer Service Associate and Teller
5 days ago
Des Moines, Iowa, United States Citizens Bank & Trust Full timeAbout the RoleCitizens Bank & Trust seeks a seasoned Banking Professional to join our team as a Customer Service Associate and Teller. This role requires a unique blend of customer-facing skills, technical knowledge, and adaptability to provide top-notch service to our customers.Main ResponsibilitiesCustomer Relationship Building: Develop and maintain...
-
Customer Service Agent
3 months ago
Des Moines, United States Service Legends Full timeAre you frustrated with your company treating YOU and every Customer as "just another number"? Are you tired of your boss yapping about "customer focus" then flippin' a 180 and griping at you for spending too much time on the phones? Do you have a secret competitiveness under the hood, but you're surrounded by people that .... JUST... DON'T.... CARE...?...
-
Team Associate
4 weeks ago
Des Moines, Iowa, United States Wendy's Full timeAt Wendy's, we're always looking for dedicated team members to join our crew. As a Team Associate at Wendy's, you'll be responsible for ensuring exceptional customer service and maintaining the cleanliness and organization of our restaurant.About UsWe're a fast-paced environment where you'll have the opportunity to serve customers, operate the register,...
-
Customer Service Associate
2 days ago
Des Moines, Iowa, United States Allegiant Air Full time**Company Description:**Allegiant Air is a low-cost airline that operates scheduled and charter flights to destinations across the United States. As a Customer Service Agent, you will play a critical role in ensuring the success of our operations by providing excellent customer service to all passengers.**Job Description:We are seeking a highly motivated and...
-
Customer Service Associate
2 days ago
Des Moines, Iowa, United States Allegiant Air Full time**About the Role**We are seeking a motivated and customer-focused individual to join our team as a Customer Service Agent at Allegiant Air. As a key member of our ground operations team, you will provide exceptional customer service to all passengers, ensuring their travel experience is smooth and enjoyable.Key Responsibilities:Provide customer support to...
-
Customer Service Associate
3 weeks ago
Des Moines, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Associate
3 weeks ago
Des Moines, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Associate
4 weeks ago
Des Moines, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Associate
4 weeks ago
Des Moines, United States The Hertz Corporation Full timeThe Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Representative
7 days ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation in Des Moines, IA.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.The selected candidate will have the chance to work with a reputable company that has been...
-
Customer Service Associate
3 months ago
Des Moines, United States Hertz Full time $18The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Associate
5 days ago
Des Moines, Iowa, United States Infosys McCamish Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Infosys McCamish. This role involves delivering exceptional customer service, handling inquiries, and resolving issues in a fast-paced call center environment.The ideal candidate will possess strong communication skills, be able to work autonomously, and have experience...
-
Customer Service Associate
4 days ago
Des Moines, Iowa, United States Terry Taylor - State Farm Agent Full timeAbout Our AgencyTerry Taylor - State Farm Agent is a top choice for job seekers looking for a career that offers growth potential and a supportive work environment. As part of our team, you will have the chance to engage with clients in Iowa, helping them discover their insurance needs and providing them with personalized service and support.We are committed...
-
Customer Service Associate
3 weeks ago
Des Moines, Iowa, United States Sun Tan City Full timeKey ResponsibilitiesProvide excellent customer service by ensuring all client needs are met and treated professionallyMake recommendations for products and services based on client needs and preferencesMaintain cleanliness of salon tanning rooms, lobby area, restrooms, laundry, and storage areasWork cohesively with a team in an upbeat and fast-paced salon...
-
Customer Service
15 hours ago
Des Moines, United States Hy-Vee Full timeHy-Vee - E Euclid Ave. [Retail Associate / Team Member] As a Customer Service Clerk at Hy-Vee, you'll: Weigh postal packages, run mail through meters, process certified, express, UPS, registered, and insured mail; Process Western Union orders; Sell money orders, cash payroll, personal, ADC, and social security checks; Sign on postal department, break down,...
-
Customer Experience Associate
2 weeks ago
Des Moines, Iowa, United States Principal Financial Group Full timeAbout the RoleWe are looking for a dedicated Customer Experience Associate to help us deliver exceptional customer service. As a Customer Experience Associate, you will be responsible for educating and assisting customers with their retirement account inquiries.Main Responsibilities:Provide quality customer service via inbound and outbound phone calls or...