Customer Service Specialist

4 weeks ago

Austin, United States ObjectWin Technology Full time

12 months contract (W2)

Location: Austin, TX 78735.

Job Description:

Location: Austin, TX (onsite)

Spotlight Call Notes:

Most transactions are via email vs. over the phone SAP and a Salesforce based portal will be utilized on a daily basis - previous experience or familiarity with these tools is nice to have, but the contractor can be trained Technology or semiconductor industry experience is nice to have, but this team is very operationally focused, and the contractor does not need to have a technical background Top skills: Data management, updating and validating data in web based system or portal, strong communication - both internal and external

Job Description

The Customer Operation Assistant supports routine customer account operations through order entry, maintenance and subsequent actions to ensure reporting, accurate status, and reverse logistics occur according to client policy and agreements.

Duties And Responsibilities

Receive customer purchase order information and enter requests into SAP in accordance with operational procedures and service level agreements Process order related data from customer and client requests efficiently and accurately into various systems Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders Communicate complete order entry and returns procedures and requirements to a customer Understand Return Material Authorization (RMA) process and tools to properly create and route returns from customers to AMD Create and refresh basic reports and forward to required individuals and teams Adhering to and enforcing operational procedures Administers global processes and reports Responsible for supporting strategic and complex customers

Qualifications And Requirements

Education: Secondary school graduate or equivalent; 1-2 years of related experience preferred Ability to work within a diverse global team with members that will have varying job functions and communicate among teams Data accuracy, and attention to detail in regard to time sensitive work Basic computer skills (Microsoft Office, especially Excel) required Knowledge of order management systems (SAP) preferred Ability to manage several unique customers with specific service requirements Organizational skills and experience administrating multi-step processes Role is for an in office position

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