Customer Delight Specialist

2 weeks ago

Austin, Texas, United States Siete Family Foods Full time
Pop Quiz: Which song is your anthem?
A. "Happy" by Pharrell Williams
B. "Walking on Sunshine" by Katrina And The Waves
C. "Lovely Day" by Bill Withers

If you answered, "All of the above" you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity-like sunshine or a loving hug. In fact, if you were a candle scent, you'd be "fresh baked cookies" or "cinnamon spice" because you're warm, inviting, and make people feel right at home. You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet

If you relate to any or all of the above, you're not afraid to truly put yourself in other people's shoes, and you're enthusiastic about the prospect of working with us every day to ensure that our Siete community feels seen, loved, heard, and cared for-we'd love to chat.

About you:
  • You're attentive and have a strong knack for detail.
  • The small stuff truly matters to you. You're the person that can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat) like a social whiz.
  • You're witty and have fun with words; pensive and polite with pen and paper; crafting compositions is a skill and a joy to you.
  • Known for being great with words, you're articulate and well-spoken. And your ability to take words and create meaningful messages is magical. Plus, you've got a PUN-derful sense of humor
  • "The extra mile" is a metric you use for everything you do, and you go it every time. You want people to feel heard and seen, always.
  • Problem-solving is fun and stimulating for you.
  • No matter if you're solving the daily Wordle, the NYT crossword, a Rubik's Cube, or a good ol' jigsaw puzzle, you're breaking records. Problem-solving comes naturally to you
  • You love being a part of a team but also can enjoy some quiet time.
  • You love working with a team (Juntos es Mejor), but you also value time to reflect, focus, and create on your own. "Reflection makes for better collaboration," you always say
  • You take ownership of projects and make even the most routine daily tasks meaningful.
  • "Purposeful intentions, powerful outcomes" and "Kindness is cool" are words you live by (and maybe even sticky-note onto your mirror as daily mantras). Whether you're leading a project or lending a helping hand to your team, you make it meaningful.
  • To you, a day of helping customers is the best kind of day.
  • Chatting with, listening to, and helping others brings you joy every day of the year.
  • In your free time, you may find happiness in seasonally reorganizing your shelves of novels, journals, and miscellanea in alphabetical order, by color coordination, or by date. Just because "there's joy in the mundane"
  • Empathy for dietary restrictions, allergens, and other food-related lifestyles.
  • Whether or not you've personally had to cut a food or two from your meal rotation, you understand that food allergies and dietary restrictions are serious business. You want everyone to feel welcome at the table
What you will do:
  • Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., social media, website chat, email, SMS, etc..).
  • Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete.
  • Maintain a deep understanding of Siete products.
  • Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed.
  • Collaborate within a growing and multi-faceted team on shared departmental and company goals.
  • Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments.
  • Use your top-notch organizational skills to handle and prioritize your daily workflow.
  • Model the Siete "do everything with love" approach to the customer experience.
  • Develop and maintain a deep understanding of customer needs and experiences.
  • Embody the Siete "Juntos es Mejor" culture.
  • May require occasional, holiday, evening, and weekend availability.
Your Experience:
  • 2+ years of previous customer service or equivalent experience is preferred.
  • Experience in the CPG industry or equivalent related experience is a plus.
  • Experience in customer service ticketing systems and social media platforms is a plus.
  • Proficiency in both written and verbal Spanish is a strong plus.
Please fill out our culture questionnaire . There are no wrong answers here -we want to learn more about you

Siete Family Foods is an equal opportunity employer and committed to diversity in its workplace. Siete Family Foods hires qualified candidates and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

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