Customer Service Specialist

2 weeks ago

Austin, United States DigitalBGA Full time
Job DescriptionJob Description

LuminaryLife, powered by DigitalBGA, is thrilled to announce we are hiring in Austin, TX. 

We are actively seeking a qualified individual to join one of the fastest growing private companies in the nation according to Inc. 5000.

Generous hourly wage + health benefits. No work on nights or weekends. Career development opportunities as skills progress.

Are you exceptionally organized and customer-oriented? Are you gifted in customer service? As a Customer Service Specialist, you can join a highly successful life insurance office and make an immediate impact.  

LuminaryLife is a national life insurance brand selling final expense, Medicare, and ancillary insurance products to senior citizens through W2 employee agents based in Austin, TX. 
 

Key Responsibilities:

  • Update CRM System: Maintain accurate and up-to-date records of client interactions, transactions, and progress within the CRM system.
  • Client Communication: Initiate outbound calls to clients for various purposes such as follow-ups, updates, and addressing inquiries or concerns.
  • Calls Handling: Efficiently manage incoming calls from clients, providing assistance, addressing queries, and directing calls to the appropriate departments or individuals.
  • Mail Correspondence: Prepare and mail letters, documents, and packages as required, ensuring timely and accurate delivery.
  • Packaging and Mailing: Handle packaging and shipping tasks efficiently, ensuring that all materials are properly organized and dispatched.
  • Consumer Inquiries: Assist clients with product/service-related inquiries, troubleshooting, and issue resolution, ensuring a positive customer experience.
  • Case Management Support: Collaborate with the Office Coordinator to support case management processes, including documentation, follow-ups, and resolution tracking.
 

Requirements:

  • Must be in office, Monday - Friday, 9am - 6pm.
  • Proven experience in a customer-facing role, preferably in a digital services or technology company.
  • Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Proficiency in CRM systems and Google Workspace.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Attention to detail and a commitment to delivering high-quality service to clients.
  • Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
 

Benefits:

  • $20 hourly pay. 
  • Health, dental, and vision insurance.
  • Opportunities for career advancement and professional development.

If you are a motivated and personable individual looking to join a dynamic team in the insurance industry, we encourage you to apply.

Please submit your resume outlining your qualifications and why you are interested in this role. We look forward to hearing from you

 

About DigitalBGA

DigitalBGA is a data driven Brokerage General Agency (BGA) that connects life insurance agents with proprietary technology, in house produced quality leads and advanced telesales training to help agents earn to their potential.

LuminaryLife is the direct to consumer, senior benefits marketing arm of DigitalBGA. 

Come see why Inc Magazine has recognized us as one of the fastest growing private companies in the nation.


 

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