Customer Delight Specialist

2 weeks ago

Austin, United States Siete Family Foods Full time

Pop Quiz: Which song is your anthem?

A. "Happy" by Pharrell Williams

B. "Walking on Sunshine" by Katrina And The Waves

C. "Lovely Day" by Bill Withers

If you answered, "All of the above" you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity-like sunshine or a loving hug. In fact, if you were a candle scent, you'd be "fresh baked cookies" or "cinnamon spice" because you're warm, inviting, and make people feel right at home. You have a natural knack for hospitality, which is why one of your favorite things to do is delight everyone you meet

If you relate to any or all of the above, you're not afraid to truly put yourself in other people's shoes, and you're enthusiastic about the prospect of working with us every day to ensure that our Siete community feels seen, loved, heard, and cared for-we'd love to chat.

About you:

    • You're attentive and have a strong knack for detail.
    • The small stuff truly matters to you. You're the person that can find every typo, taste every flavor note in a dish or cup of coffee, and read a room (or a chat) like a social whiz.
    • You're witty and have fun with words; pensive and polite with pen and paper; crafting compositions is a skill and a joy to you.
    • Known for being great with words, you're articulate and well-spoken. And your ability to take words and create meaningful messages is magical. Plus, you've got a PUN-derful sense of humor
    • "The extra mile" is a metric you use for everything you do, and you go it every time. You want people to feel heard and seen, always.
    • Problem-solving is fun and stimulating for you.
    • No matter if you're solving the daily Wordle, the NYT crossword, a Rubik's Cube, or a good ol' jigsaw puzzle, you're breaking records. Problem-solving comes naturally to you
    • You love being a part of a team but also can enjoy some quiet time.
    • You love working with a team (Juntos es Mejor), but you also value time to reflect, focus, and create on your own. "Reflection makes for better collaboration," you always say
    • You take ownership of projects and make even the most routine daily tasks meaningful.
    • "Purposeful intentions, powerful outcomes" and "Kindness is cool" are words you live by (and maybe even sticky-note onto your mirror as daily mantras). Whether you're leading a project or lending a helping hand to your team, you make it meaningful.
    • To you, a day of helping customers is the best kind of day.
    • Chatting with, listening to, and helping others brings you joy every day of the year.
    • In your free time, you may find happiness in seasonally reorganizing your shelves of novels, journals, and miscellanea in alphabetical order, by color coordination, or by date. Just because "there's joy in the mundane"
    • Empathy for dietary restrictions, allergens, and other food-related lifestyles.
    • Whether or not you've personally had to cut a food or two from your meal rotation, you understand that food allergies and dietary restrictions are serious business. You want everyone to feel welcome at the table
What you will do:
    • Act as the first point of contact for many of our customers online; fostering meaningful connections across various communication platforms (e.g., social media, website chat, email, SMS, etc..).
    • Provide thoughtful, personalized, helpful, and informative communications to customers inquiring about product ingredients and availability, store locations and distribution, and general questions about Siete.
    • Maintain a deep understanding of Siete products.
    • Work with cross-functional teams to understand customers by collecting and organizing customer insights, identifying and monitoring trends, and providing additional support as needed.
    • Collaborate within a growing and multi-faceted team on shared departmental and company goals.
    • Work with the Siete fulfillment team to ensure delightful, timely, and accurate shipments.
    • Use your top-notch organizational skills to handle and prioritize your daily workflow.
    • Model the Siete "do everything with love" approach to the customer experience.
    • Develop and maintain a deep understanding of customer needs and experiences.
    • Embody the Siete "Juntos es Mejor" culture.
    • May require occasional, holiday, evening, and weekend availability.
Your Experience:
    • 2+ years of previous customer service or equivalent experience is preferred.
    • Experience in the CPG industry or equivalent related experience is a plus.
    • Experience in customer service ticketing systems and social media platforms is a plus.
    • Proficiency in both written and verbal Spanish is a strong plus.
    >


Please fill out our culture questionnaire. There are no wrong answers here -we want to learn more about you

Siete Family Foods is an equal opportunity employer and committed to diversity in its workplace. Siete Family Foods hires qualified candidates and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

  • Customer Delight Specialist

    2 weeks ago

    Austin, Texas, United States Siete Family Foods Full time

    Pop Quiz: Which song is your anthem? A. "Happy" by Pharrell Williams B. "Walking on Sunshine" by Katrina And The Waves C. "Lovely Day" by Bill Withers If you answered, "All of the above" you might be our ideal candidate for our Customer Delight Specialist position. Aside from having some pretty joyful taste in music, you also radiate positivity-like...

  • Customer Onboarding Specialist

    5 days ago

    Austin, United States Subsplash Full time

    Job DescriptionJob DescriptionCustomer Onboarding Specialist IAbout SubsplashBased in Seattle, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we've pioneered the market with the first ever church mobile app. Since then, we've been...

  • Entry level Customer Experience Specialist

    1 week ago

    Austin, United States Austin Sales & Marketing Co. Full time

    Job DescriptionJob DescriptionThis is not a remote/.hybrid role.About UsWe're on the lookout for vibrant individuals to join our team as Entry-Level Customer Experience Specialists. At Austin Sales & Marketing Co, we're dedicated to providing unparalleled customer experiences through personalized interactions. If you're passionate about creating...

  • Senior Customer Marketing Specialist

    2 months ago

    Austin, Texas, United States UL Solutions Full time

    JOB DESCRIPTIONAs a Senior Customer Marketing Specialist you will be instrumental in UL Solutions efforts in delighting and engaging our existing customer base. This role will be responsible for developing and executing customer marketing strategies to drive customer retention, loyalty, and advocacy.RESPONSIBILITIESDevelop a deep understanding of our...

  • Entry level Customer Experience Sales Specialist

    20 hours ago

    Austin, United States Austin Sales & Marketing Co. Full time

    Job DescriptionJob DescriptionThis is not a remote/.hybrid role.About UsWe're on the lookout for vibrant individuals to join our team as Entry-Level Customer Sales Experience Specialists. At Austin Sales & Marketing Co, we're dedicated to providing unparalleled customer experiences through personalized interactions. If you're passionate about...

  • Customer Relations Specialist

    4 weeks ago

    Austin, United States Rollins Full time

    ** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025221 Showing 1 location **Job Details** **Description** Customer Service Specialist **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our...

  • Customer Experience Specialist

    4 days ago

    Austin, United States PlayVS Full time

    **Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team...

  • Customer Experience Specialist

    2 days ago

    Austin, United States PlayVS Full time

    **Customer Experience Specialist** Austin, Texas / Sales & Customer Success Customer Support / Full Time The fastest-growing High School and College sport in America isnt basketball or footballits esportsand PlayVS is the official platform for High School and Collegiate esports. We offer an incredible, full-stack esport platformgame integrations, team...

  • Customer Service Specialists

    1 month ago

    Austin, United States Rollins Full time

    ** Customer Service Specialists** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021754 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Sales Support Specialist

    1 month ago

    Austin, United States Four Hands Full time

    Job DescriptionJob DescriptionDescriptionFour Hands, a leader in lifestyle home furnishings, is looking to hire a Sales Support Specialist in our Austin based Art Studio. The Four Hands Art Studio is a modern art and design studio that produces unique and compelling imagery on specialized media. This position will partner with Account Executives to build and...

  • Customer Experience Specialist

    1 day ago

    Austin, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Support Specialist

    1 month ago

    Austin, United States Shift Robotics Full time

    Job DescriptionJob DescriptionAs a Customer Support Specialist at Shift, you will play a vital role in ensuring our customers receive exceptional service and support for all their inquiries and needs related to our products. This multifaceted role will involve addressing customer inquiries, handling returns, coordinating product repairs, managing shipping...

  • Customer Care Specialist

    4 weeks ago

    Austin, United States Yardi Voyager Full time

    ** Customer Care Specialist** Customer Care Specialist Austin, TX Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be...

  • Customer Service Specialist

    1 week ago

    Austin, United States Strand Brothers - Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Customer Relations Specialist

    1 day ago

    Austin, United States Abode Camp Full time

    **Description** **Salary** **Skills** **Benefits** **Summary** **Job trends** **Job openings** **Closed jobs** **Company Description** Arrive Logistics is a supply chain services provider that helps its clients maintain their supply with its transportation services. It was founded in 2014 with its headquarters in Texas. Its services depend on its technology,...

  • Customer Success Specialist

    6 days ago

    Austin, Texas, United States RealWork Labs Full time

    Join Our Team at RealWork LabsHello there We're RealWork Labs, a dedicated crew of innovators based in Austin, Texas. We're in the business of helping home service providers build online trust with homeowners, and we're pretty good at it, if we do say so ourselves.We've built a hyper-local content platform that allows service providers to easily share their...

  • Customer Service Specialist

    4 days ago

    Austin, Texas, United States Staffmark Group Full time

    Exciting Opportunity in Austin, TX Staffmark is on the lookout for a dedicated Customer Service Specialist to join our team.Pay: $21 per hour Shift: Monday-Friday, 8:00 am - 5:00 pmAs a Customer Service Specialist, you'll be at the forefront of delivering exceptional service to our OEM accounts. Your responsibilities will revolve around managing phone and...

  • Customer Service Specialist

    4 days ago

    Austin, United States Staffmark Group Full time

    Exciting Opportunity in Austin, TX! Staffmark is on the lookout for a dedicated Customer Service Specialist to join our team. Pay: $21 per hour  Shift: Monday-Friday, 8:00 am - 5:00 pm As a Customer Service Specialist, you'll be at the forefront of delivering exceptional service to our OEM accounts. Your responsibilities will revolve around managing...

  • Customer Support Specialist

    7 days ago

    Austin, United States Dealhub Full time

    ** Customer Support Specialist** Customer Success USA, Austin **Description** DealHub.io is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, with more and more customers who choose to work with us, our Support team is expanding and provides enterprise-level assistance to our customers around...

  • Bilingual Licensed Customer Service Representative

    2 weeks ago

    Austin, United States LOOP Mobility, Inc. Full time

    Job DescriptionJob DescriptionHey, we’re LOOP. We use predictive models and real-time driving data to create fair and equitable car insurance whilst eliminating biased and discriminatory factors—like credit scores, zip codes, and job titles—from the equation. We’re a mission, with a business.We believe systemic injustice has no place in our financial...