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Senior Credit and Collections Specialist

2 months ago

Pasadena, United States ACCO Engineered Systems Full time

JOB SUMMARY:

Under the direct supervision of the Credit & Collections Manager, and the Collections Supervisor. This position will be responsible for the reconciliation of accounts and collections as well as performing research for customers regarding billing issues.

ESSENTIAL FUNCTIONS:

  • Inform customers of a 'past due' balance by various means, including, second, third and fourth notices, mass mailings, emails, and phone calls.
  • Handle customer inquiries on outstanding invoices. This would include faxing/emailing documents as requested by customer.
  • Researching any questions or disputes that the customer may have to determine the validity of the invoice. Revise, adjust, or credit invoices as appropriate.
  • Reporting to Manager and assisting with the resolution of any issues with the field, dispatch or billing processes that are creating collection problems.
  • Prepare lien releases for Customers to get paid.
  • Process credits and adjustments for bad invoicing, scopes of work under warranty and other issues.
  • Prepare weekly credit agenda report for collection calls and weekly collections meetings.
  • Other duties as assigned by Credit & Collections Manager.

EDUCATION AND EXPERIENCE:

  • 3-5 years of experience with customer service and commercial collections required, with preference for contracting industry or commercial construction industry experience.
  • Strong analytical and problem solving skills
  • Strong attention to detail
  • Strong written and verbal communication skills and a strong ability to make interpersonal connections with internal employees and external customers.
  • Possess the ability to manage heavy workload.
  • Knowledge of personal computers including demonstrated proficiency with Microsoft Word and Excel.
  • Ability to work efficiently with or without supervision.

ACCO COMPETENCIES:

  • Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
  • Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
  • Insight: The ability to gather and make sense of information that suggests new possibilities.
  • Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
  • Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
  • Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
  • Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
  • Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
  • Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

PHYSICAL REQUIREMENTS:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • The employee may regularly lift and /or move up to 10 pounds, and occasionally lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include Close vision and Distance vision.
  • While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
  • The employee is regularly required to walk and sit; climb or balance and stoop, kneel, crouch, or crawl (for purposes of filling photocopier/printers).
  • The employee is occasionally required to reach above shoulder height to access storage cabinets and mail cubicles.

HOURS:

Monday through Friday beginning between 6:00 am and 7:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and occasional overtime may be necessary due to business needs.

TRAVEL:

O - 5% of the time to and from the assigned office location to regional branch offices and/or to project/customer site(s).

COMPETITIVE WAGES:
$26.93 to $33.66 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.

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