FT Customer Service Representative

2 months ago


Beloit, United States Bankatfirstnational Full time

** FT Customer Service Representative**

**Job Category****:** Retail **Requisition Number****:** CUSTO001510 Showing 1 location **Job Details**

**Description**

**THIS POSITION REPORTS TO:**

Retail Branch Manager

**MINIMUM REQUIREMENTS FOR POSITION:**

* Minimum Requirements for Position:

* High school graduate or equivalent

* Minimum of one year retail banking sales and customer service experience

* One year work experience at First National Bank and Trust preferred

* Excellent customer service skills

* Strong interpersonal, oral and written communication skills and aptitude

* Basic math aptitude and proficiency

* Knowledge of bank accounting principles

* Ability to learn and utilize new technologies

* Knowledge of general banking products and services

**PRIMARY ACTIVITIES AND RESPONSIBILITIES:**

* Successfully complete on-going Personal Banker 1 training (except loan)

* Successfully complete on-going Teller 1 training

* Perform teller transactions and open deposit accounts

* Understand and support Going for Gr-8 and other bank-wide initiatives

* Support sales and service strategies that build relationships and promote needs based selling

* Adhere to bank policies, procedures and banking regulations

* Demonstrate understanding of and comply with established security procedures

* Maintain confidentiality of customer information and activities

* Promote and achieve accuracy and quality in branch work

* Recognize and act on opportunities to achieve assigned sales and service goals

* Become proficient with job-related systems and equipment

* Participate in the general upkeep and appearance of the Branch

* Participate in available training opportunities

* Understand, comply and support the Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program

* Support Community Reinvestment Act (CRA) through business development efforts and by participating in bank hosted and community events

* Perform other duties as needed or assigned

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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